Quote:
Originally Posted by _Lisa_
I know my company doesn't pretend, and I can't think of one that I've called who does?
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Off the top of my head, Dell and Linksys. A couple years ago after a huge Earthquake in India, I was talking to Dell customer service. While we were waiting for some diagnostic to run, I had a nice chat with "Mike" or whatever the person's name was about his family and how they were doing and whether they were okay, etc. I don't mind it at all. As long as the person I'm talking to knows what they're doing, I'm happy. I've received excellent service from foreign call centers in the past. If they keep the price of the end-product low, I'm all for it.