Quote:
Originally Posted by Soliloquy
As someone who worked for a cell-phone company, in-store, I can't say I blame Sprint.
If you're too old to understand the technology, simply get an easier phone, don't waste the time of the workers as they attempt to explain to you how to press a button.
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Sorry to say...but THAT IS YOUR (Customer service reps') JOB.
Theyput stuff on the phone and half the time EVEN THE REPS don't even know how to work them but then have a NERVE to get frustrated when people have questions about certain functions??? I remember about 2 months back I went to the Sprint store to ask about GPS functionality on my phone...I had to get the mananger because the rep helping me had no clue about what I was talking about and was rushing just to get me out of the store. Bottom line is this...u can bury 10 to 100 functions on a phone...and even for the one that you do...knowing that almost everyone AND their grey haired gandmama is gonna use it....then YOU NEED people who know the equipment to be there to explain it....again...it's called CUSTOMER SERVICE...that is thier job...to explain things that may not be explainable even if it seems easy as pie.....what's easy to u may not be easy to me.
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