[OneTimeSBX]

i think a better solution is to do like the banks do...let you have a certain # per month/billing cycle and then charge per call. that way you can keep the customer, and still put a curb to their constant annoying unneccessary calls...

i have also worked inbound call centers and know how it is. the ten minutes you spend on the phone with me blabbing about your life costs me money.

then again, Sprint/Nextel is notoriously trifling. i have had to call 6 or 7 times in a week to solve a simple problem...