Fedup with FedEx
 

Suggestions please on how to handle this!

Fedex "delivered" a [ackage to my front door at 10:28 pm. Fri. left without ringining the doorbell. Said package was not there when I looked Sat. morning.

Called Fedex and operator said she would send a note to the delivery terminal....have not heard a word.

Have any of you had something "delivered" by Fedex but you never saw it???

Unfortunately, it's a Christmas present for hubby, fortunately, I put it on my credit card.

Thanks for any suggestions on how to get Fedex to pay for a replacement.

I had this problem a couple of years ago. I checking the tracking number and it showed the box arrived. I called FedEx and complained. They called back the next day and said they missed scanned the box, it was still in Memphis and to give it another day. Sure enough it arrived the next day.
Good luck getting everything straightened out!

-wendi

That happened to one of my sorority sisters. Someone stole a package that her mother had sent to her. It contained personal items which couldn't be replaced. :(

Did you hear about the FedEx plane crashing in Memphis? I saw it myself...it crashed on the runway and burned. The crew escaped, but to see a large plane catch fire like that is very very scary.

Perhaps it would be best to call HQ. Every experience I've had with FedEx has been stellar. They got my PowerBook to me in a matter of days (it was manufactured in Taiwan), and everything else has been excellent.

A lot of the time, the credit card will eat the cost of something like this for you. If FedEx doesn't come through, call the credit card company and let them know that you never actually received the merchandise.

I'm not sure why you are "fed up" with FedEx - based on what you say, I'm not yet convinced it's their fault.


Every time I've ever gotten a FedEx or UPS package which didn't require a signature, they just left it by the door. For the ones that did require a signature, they'd leave me a notice if I wasn't home.


It could be a scanning or delivery mistake....and it could also very well be that your item got stolen. It's Christmastime - just the time of year when people are ordering expensive gifts online and such. Some yahoo might have seen the FedEx truck rolling through your neighborhood, followed it and grabbed the package after it was left.


I hope you get it sorted out soon!!


.....Kelly :)

Fed ex screwed up something that my mom paid for Express service and was to be in my hands by 7am. It didnt get there till 11am and they not only reimbursed us for shipping, but sent me a $100 money order for being a pain in my ass. LUV some fedex.

If the consensus is that Fedex owns up to their mistake, I'll apologize...so I'll let you know in a few days how I feel about them, lol.

Fed-Ex rocks my world, they really are a well run company and when they make mistakes the own up to them and through good customer service make the problem bearable if not turn it into a great experience........

UPS on the other hand * SUCKS MONKEY BALLS*
Lets discuss. Picture It, Tampa Fall 2002.
I'm waiting for our athletic shirts to come in, so everyone can pay for them so I can write a big check for some event we had to put down a deposit on (Oh, BTW I was treasurer at the time) I needed these athletic shirts so bad I devoted an entire friday to sitting in the living room waiting for them to arrive ( I was told between noon and 6) now this might not seem that bad, but when you have to stay there and can't nap or anything it actually is quite the sacrifice for a friday afternoon. At 5:30 my roommate came home and goes, "Oh UPS was here, they left a sticky on the door" Lets just says livid was an understatement. I then call UPS who accuses me about lying that I was waiting all day for the package, told me tough shit you can wait until Monday for your package cause our driver is right, and you are a liar, and we are not making him turn around to deliver the package. In order to get the package at 8 pm Friday night I had to drive an hour to the UPS distribution center in the middle of the freaking industrial area, so its dark and creepy and basically I'm all sorts of skeeved out, to get the package, where when I pick it up, they again give me attitude for wanting my package now. Needless to say, I had a few choice words for both customer service and the distrubtion center people basically amounting to the run a crappy business, I'll never use UPS again, I'll make sure to tell as many people as possible about this experience, and that they suck! Moral of the story: UPS Sucks. Use USPS (postal service) or Fed-Ex .

Sorry for this long winded post, this topic gets my blood boiling still.

I used to work for FedEx and stuff like this happens all the time, generally it is a scanning error. At the station i worked at we would process and sort 30 000LBS of freight in less than 3 hours. Unfortunetly at that speed things sometimes get missed, sent to the wrong place etc. Everything you ship through FedEx is insured, so if it never arrives they should pick up the cost.

Thanks, CTeke! :D

Now I run into the problem of having hubby at home when/if they deliver HIS Christmas package. Oh well, live and learn.

Never had a bad experience with Fedex. OOPS, on the other hand... I could tell you stories...

I used to live in an apartment complex. The UPS driver used to leave packages for us all the time... until one day, they started requiring a signature. When I called UPS to redirect the package to my office, they explained to me that a package is UPS's responsibility until it's in the recipient's hands, and they had a policy (which the driver evidently had been ignoring) that all packages delivered to apartments required signatures because they were more likely to be stolen out of the corridor. (Like you can't walk up to someone's house and grab a box. :rolleyes: )

If the same holds true for Fedex, and your package has "disappeared", you should be able to get them to pay for a replacement.

Good luck! :)

Fed Ex (or any of their competitors either, for that matter) will never leave a package without a signature unless the company that is sending the package says it is okay to do so. It costs the company extra to send a package "signature required", which is why most mail order places don't require one. If one isn't required, I believe the delivery company's responsibility for the package ends when it's dropped off.

If a company sends out a package that is not specified signature required, I believe they are the ones that need to eat the cost of replacement; not the delivery company (which was only following directions).

Either way, as a general rule it's best to always pay using a credit card when doing mail order. That way you'll always have your cc company in your corner during a dispute. (not that this makes it any easier for poor Lynn to get her hubby's gift to him on time :( )

Update: No News other than they are trying to track down the driver to ask him what happened to the package.

FYI, FEDEX is closed on Sunday and on Monday, the day didn't start for start calling them wasn't until 9:00 a.m.. It's after 5 so I guess he hasn't shown up yet p.m.

I am talking to the company and they are sending me another one. Signature required.

Remember, if FedEx or the vendor don't take care of you, your credit card company will.

Yep. I've already gotten an email saying that a replacement would be shipped.

Since I asked that a signature be required, I've told hubby to expect a Fedex package. That will be one less "surprise" for Christmas but oh well, maybe he can use them to see Santa clearer!:D

I recommend Orion Telescope and Binoculars :)

Our fed ex man at work is a perv! He made the finger-V on his mouth (yea, you know what I'm talking about) gesture to me at work a few weeks ago. I'm tempted to call fed ex and request a new delivery person, but I don't want him to go postal or anything. So sad when you have to keep the mace on your keychain out when you are at work!

Actually I have been on the opposite end...I got the package but it was not mine! I called Fedex to come and pick it up....it is stilllllllll sitting outside a month later! I hope whom ever it was for didn't need it! I will call Fedex after Christmas when they are not so busy and absent minded!

Update
 

I'm not surprised, ;)

The Fedex guy left my hubby's Christmas gift at the house 2 doors down Friday at 10:30 and my neighbor found it this morning (Wed).

When I called Mon and Tues., they were still trying to track down the driver and promised to call me at work today. Guess who didn't call.

The company is sending another one. It is supposed to be here by 7:00 tonight, in 1 hour and 55 minutes. It was placed on a delivery truck this morning at 10:52 a.m and hasn't shown up yet. It is about 45 minutes from the airport.

When/if it comes, I'll just refuse it and say send it back since you put the 1st one at the wrong door.

Oh well, hubby knows a day early what his present is.

Fedex left my gift under the doormat. It was the weakest attempt EVER to hide something.

Yea I was supposed to receive a gift from my grandma that was shipped on December 16th, 2003. Have I received it yet? nope! Who knows when it'll get here? My mom tried to get a tracking number but when she called the FedEx people they weren't there and asked her to leave a message. Since this really wasn't something she could leave a message on, she didn't. Hopefully, I'll receive it tomorrow.