Worst person ever gives Dunkin Donuts workers hell over missing receipt

[Phrozen Sands]

Originally Posted by cheerfulgreek

How can you blame a person for being that way, when in a sense, her/his birthright promoted it?

You lost me on this for a minute, but I get the sarcasm Lol. So true. I also agree with what you said about it being based on other issues, and not the job itself.. I work retail, and I've never looked at it that way, but I'm going to start. I had an exprerience with a customer the other day about our Sony Kiosk picture making machine. Sometimes it freezes when it's receiving too much information all at the same time. She said she spent over an hour editing the pictures she wanted printed. She went off on me, because I told her I had to reboot the machine. She felt since I'm the manager, that I should know how to fix the machine. We call in the machines to the manufacturer whenever there's a problem with them. She went on and on. She was a very impatient, rude lady. On the other hand, I've had some very patient, nice customers who were not rude. Even when it was our fault, they understood.

With the video, I actually think the clerk handled it well. I've seen much worse than her.

[Mizeree I2K]

Originally Posted by ASTalumna06

Oh, ok......

You can shove that emoticon up your tight ass.

[ASTalumna06]

Originally Posted by Mizeree I2K

You can shove that emoticon up your tight ass.

Oh, ok.....

[Leslie Anne]

Originally Posted by Mizeree I2K

You can shove that emoticon up your tight ass.

Ooh. Temper, temper! Something tells me Mizeree I2K might be the one person in the world on the crazy bitch customer's side.

[PeppyGPhiB]

Originally Posted by Kevin

I did 8 1/2 years of retail between HS and college. I can tell you that "professionalism" is overrated. The few times I had a customer talk to me that way, I asked them to leave and calmly stated that if they didn't, I was calling the police.

Never let anyone talk to you that way. If your management is worth working for, they'll have your back with someone like that.

This. One thing Starbucks and Nordstrom both tell their employees is that they have a right to be treated with respect. They do not expect employees to put up with abusive customers.

[Mizeree I2K]

Originally Posted by ASTalumna06

Oh, ok.....

You can shove that emoticon up your tight ass.

Originally Posted by Leslie Anne

Ooh. Temper, temper! Something tells me Mizeree I2K might be the one person in the world on the crazy bitch customer's side.

LOL y'all already know how I am.

[navane]

Originally Posted by PeppyGPhiB

This. One thing Starbucks and Nordstrom both tell their employees is that they have a right to be treated with respect. They do not expect employees to put up with abusive customers.

The university I used to work for has a special extension to which abusive callers can be transferred. After asking the caller to stop shouting/swearing/etc, the employees can transfer them to the line if the behavior persists. That extension offers a recorded message saying that university employees are not required to entertain abusive callers and asks the caller to phone back when they are ready to speak in a polite manner.


The extension was X-4355........................

[Sadfly]

To bad the number isn't x-6666

[AOII Angel]

Originally Posted by navane

The university I used to work for has a special extension to which abusive callers can be transferred. After asking the caller to stop shouting/swearing/etc, the employees can transfer them to the line if the behavior persists. That extension offers a recorded message saying that university employees are not required to entertain abusive callers and asks the caller to phone back when they are ready to speak in a polite manner.


The extension was X-4355........................

That's awesome. My company needs that. When patients get irate on the phone with me (not often, but it's happened a few times) I tell them "I'm going to hang up now." I just don't listen to it.

[KDCat]

Originally Posted by MaryPoppins

Thank you! My baby girl likes Rainbow Dash, but as many times as I took the MLP Personality Quiz, I always came up Twilight Sparkle!
TEST: http://www.hasbro.com/play/details.c...12F9B58F:en_US

MLP is awesome. I'm going to beg on bended knee for someone to do a MLP recruitment story. Because ponies rule.

[knight_shadow]

Originally Posted by cheerfulgreek

How can you blame a person for being that way, when in a sense, her/his birthright promoted it? Most of it is based on that person's relationship with themselves, their family, their friends, teachers, etc...etc... All of these people make up the core that is central to how we all function and interact with the rest of the world at large. We are bits and pieces of every person we have encountered, which eventually is exposed when dealing with or connecting with others. That's what it all comes down to.

Not to belabor the point, but I think you and Mizeree I2K are missing what folks are trying to say.

I know you have the vending machine business. If you shake a vending machine, it likely starts throwing things out of alignment and will mess up future transactions. When you go to service your machines and notice things look wacky, you may say "Gosh, why do people shake these machines? Now I have to spend time fixing it. I wish they knew what it took to fix these machines so they wouldn't shake them." Does that mean you want every person to own a vending machine at one point in their lives? No, of course not. But, in your state of venting, you do realize that someone who had a similar experience as you (read: owning the machine) would realize what it took to maintain it.

That's all folks are saying. "I wish this asshole knew what it was like being a cashier" is only saying "If you had been a cashier in the past, you probably wouldn't be an asshole right now" -- not "My job sucks and I wish you had to suffer the way I do every day"

[ASTalumna06]

Originally Posted by knight_shadow

Not to belabor the point, but I think you and Mizeree I2K are missing what folks are trying to say.

I know you have the vending machine business. If you shake a vending machine, it likely starts throwing things out of alignment and will mess up future transactions. When you go to service your machines and notice things look wacky, you may say "Gosh, why do people shake these machines? Now I have to spend time fixing it. I wish they knew what it took to fix these machines so they wouldn't shake them." Does that mean you want every person to own a vending machine at one point in their lives? No, of course not. But, in your state of venting, you do realize that someone who had a similar experience as you (read: owning the machine) would realize what it took to maintain it.

That's all folks are saying. "I wish this asshole knew what it was like being a cashier" is only saying "If you had been a cashier in the past, you probably wouldn't be an asshole right now" -- not "My job sucks and I wish you had to suffer the way I do every day"

This!

People tend to be more sympathetic toward one another when they've been through a similar experience. That's all.

[cheerfulgreek]

Originally Posted by Phrozen Sands

You lost me on this for a minute, but I get the sarcasm Lol.

Originally Posted by knight_shadow

Not to belabor the point, but I think you and Mizeree I2K are missing what folks are trying to say.

I know you have the vending machine business. If you shake a vending machine, it likely starts throwing things out of alignment and will mess up future transactions. When you go to service your machines and notice things look wacky, you may say "Gosh, why do people shake these machines? Now I have to spend time fixing it. I wish they knew what it took to fix these machines so they wouldn't shake them." Does that mean you want every person to own a vending machine at one point in their lives? No, of course not. But, in your state of venting, you do realize that someone who had a similar experience as you (read: owning the machine) would realize what it took to maintain it.

That's all folks are saying. "I wish this asshole knew what it was like being a cashier" is only saying "If you had been a cashier in the past, you probably wouldn't be an asshole right now" -- not "My job sucks and I wish you had to suffer the way I do every day"

I don't know what Mizeree I2K was trying to point out, because his attitude is not far off from the very same attitudes he's complaining about. Foolish behavior is usually "contagious" to other people who are foolish. i.e. wanting to beat up a customer at Target? Okay.

With me, I'm not missing your point, and you aren't missing mine. We don't agree, that's what it is. I understand that people here are venting. You and I have already discussed that. My point was an "asshole" (if that's what you want to call them) is going to be an "asshole" regardless. They are always right in their own eyes, and that is a character issue. It is a character issue because it is based on that person's experiences long before she/he got to the person she/he is mistreating or being an "asshole" to. These people don't offer much grace for other people's failings or mistakes because they can't relate to anything other than their own experiences (based on how they were raised). And a character is not someone you pretend to be, it is who you are. And that simply is based on years of conditioning, which comes from your parents, teachers, family, friends, etc. and/or who you associate yourself with. So once again, it has very little to do with a receipt, or with the clerk.

All we have when we have completed our lives is the reputation we leave behind. It will remain as a testament not only of who we were, but of who others became because of us.

With my vending machines, I had one that was damaged beyond repair when I was in school. The first thought that went through my mind was not "I wish they knew how expensive it was to maintain these...." My thoughts were that it was someone who was an idiot, who didn't have any home training. Those were my thoughts, not the thoughts you assumed I may have had.

Now, with that said, you can continue to believe what you would like, but my thoughts on this subject are going to remain the same.

[amIblue?]

I couldn't even make it through the whole video. That chick was nuts, and I imagine the poor guy who worked there would react similarly in a hold up situation. (here, take whatever you want.) I just can't imagine anyone thinking posting a video of that kind of behavior would make them look good, but then again....crazy.

[sigmadiva]

It was so obvious that the customer behind her was really uncomfortable!

This woman has deeper issues than just doughnuts.