Your Cellular Phone Service - Page 3

SeriousAKA · #31 04-07-2003, 09:43 AM

My best advice is DO YOUR RESEARCH!!! I have the SunCom UnPlan and it is great!!!! I can use my phone anywhere and have great reception. What I think is the most important facter to look for is how good is the service where you are 90% of the time. Most people stay close to home so getting a "nationwide" plan isn't worth it especially when you get to spots where you can't use your phne and the salesperson says you can. My soror just switched to Tmobile from AT&T and before she could use her phone whenever she made the trip to SW VA, this past weekend, she couldn't use it at all even though she was told she'd have the same coverage area.

You'll always find bad stories about everyone's service. Just ask the questions and ask friends about their servcie and you should be ok.

ClassyLady · #32 04-07-2003, 06:24 PM

I have Verizon and I haven't had a problem yet. I have never had occasion to call the customer service department for anything. Now, when I had Cingular, I called customer service so much that I knew who to ask for and she knew my situation. Me and Maria talked at least every other week. She was a nice lady but that was a little too much contact for me.

Cingular left a really bitter taste in my mouth. The phone didn't work at 9 p.m., it dropped calls left and right, half the time I was talking the other party couldn't hear me, and I even had to put the phone in the shop. Who really has to put their cell phone in the shop? And, them fools didn't even give me a loaner.

I like Verizon. It fits my lifestyle and works very well for me.

beauty_6049 · #33 04-07-2003, 09:01 PM

I have Sprint Service and I enjoy it because I have a wide variety of high-tech phones to choose from(I currently have the one that you can connect a camara to and take pictures) I dont like my plan because I can't use my night time minutes until 8pm and I always go over my daytime minutes. I could change my plan but that would push my night and weekend mintues to 9pm, but a sista' be in the bed by 9pm... If I could find a company that could give me soo many mintues, including nationwide calls w/o putting a time frame on when I could use the minutes, I would be happy! i.e. 3000 anytime mintues that would include free nationwide calls

BabyBlue91 · #34 04-08-2003, 09:13 AM

Quote:

Originally posted by TempleAlum1993
I've had Verizon for the past two years with the Single Rate East Plan. I have not had any real problems. I use it for long distance too (thankfully ALL of my long distance calls are in the plan area)

I've always used Verizon -- my current plan is 300 daytime and 3000 night/weekend for $35. However, in order to take advantage of the new long distance plan, I would have to upgrade (translation: new phone, new contract).

btb87 · #35 04-15-2003, 12:09 PM

Quote:

Originally posted by 1savvydiva
This pretty much sums it up!!

MY BIGGEST PET PEEVE with Sprint is that you BETTA not be 3 minutes late with your bill or your chit is turned off!! If your bill is due on the 23rd, at midnight and a coupla minutes your joint is OFF if you haven't made your payment! At least that's how they do me and some of my people! I HATE THEM!!! (No, not really, I just need to start paying my bill on time, and I guess we'll be straight)

And ain't that the truth, Ruth! My husband initially got his Sprint phone with the $125 deposit, so if he's over that amount - too bad, so sad!

You wanna hear something funny? He discovered this morning, upon attempting to use his cell phone, that he was shut down! He called to find out how much he owed. . .

$3.00 over his limit!

How's that for service????

btw. . . I have Cingular and really like it. I haven't had a problem with their customer service. Now my phone on the other hand. . .

Honeykiss1974 · #36 04-15-2003, 12:22 PM

Quote:

Originally posted by btb87

You wanna hear something funny? He discovered this morning, upon attempting to use his cell phone, that he was shut down! He called to find out how much he owed. . .

$3.00 over his limit!

CTFU!!

I can't believe they wasted time and money to cut off his phone over $3 (count 'em....1..2...3..) dollars.

!!

straightBOS · #37 04-15-2003, 08:05 PM

SunCom: I've had Suncom since I moved to VA and I cannot say enough good things about it. They actually answer your calls on either the first or the second ring (At least when I call) Also, in my area, I have almost perfect service, and not just near highways. The only dead zone I have found so far is in my room

. But I despise paying $2 for detailed billing, it just seems like too much money for the service.

Nextel: Well, everyone I know seems to like their Nextel, except for the Walkie-Talkie. As it seems, it is not entirely "free" and there can be many hidden charges associated w/ it. I don't have a Nextel, so I cannot elaborate.

Cingular: Is quite popular back East, and most people I know are satisfied w/ the level of service, although they have complained about the knowledge of the customr service reps.

One of the most important parts of choosing a Mobile Company is definetly LOCATION. Cingular and T-Mobile have poor reps down here, but my people in Boston have nothing but praise for them.

Also, be sure the plan you buy will suit your "talking needs". For most companies you can upgrade your plan w/o a penalty, but you cannot "downgrade" a plan w/ the same ease. So, if this is your first phone, you might want to try an entry-level plan and then upgrade if need be.

pretty edAKAted · #38 11-08-2003, 04:09 PM

I work for Sprint and you best believe we turn em off even if you are over your spending limit by even $0.0001!! Sprint don't play!!!

but I have a Sprint Camera phone the sanyo 8100 I luuvv it!!

btb87 · #39 11-08-2003, 05:10 PM

Quote:

Originally posted by pretty edAKAted
I work for Sprint and you best believe we turn em off even if you are over your spending limit by even $0.0001!! Sprint don't play!!!

but I have a Sprint Camera phone the sanyo 8100 I luuvv it!!

Funny you should bring this thread back to the top. . . I was thinking of posting here yesterday.

I have Cingular and as I stated before, love the customer service, but they don't seem to reach as many areas as Sprint. I've actually been giving some thought to switching to Sprint, but (and Soror, please take no offense) the customer service stinks! With Cingular, if I have a problem, or need to pay my bill late for some reason, they work with me, but Sprint doesn't seem to be as compliant. But it seems as if Sprint's service area is much better than that of Cingular. Guess I'll stick with what I have until Cingular's areas improve because I do want one of those fancy phones!

miss priss · #40 11-09-2003, 01:17 AM

I must concur with btb87. I have had so many problems with the way Sprint bills you---it's RI-diculous. However, I love my pic phone too! Dayum gadgets!

UpPinkies · #41 11-09-2003, 02:04 PM

Quote:

Originally posted by miss priss
I must concur with btb87. I have had so many problems with the way Sprint bills you---it's RI-diculous. However, I love my pic phone too! Dayum gadgets!

I have had Verizon for about five years and love their service. I would not change them for the world. I never have problems with customers service and they have pretty nice phones. I have my nights and weekend minutes free and can go to a local verzion dealer and drop off my payments.

A lot of my chapters sorors I know have sprint and from what I have gathered that their service is not good. They are always cutting getting their phones cut off and then they get charged for turning back on, then they have to pay two months inadvance etc. I cannot have that. I have sometimes forgotten to mail my payment and verizon has never ever ever cut off my phone off, not one time. I know a few people who have asked me why I don't changed to sprint for those sprint to sprint minutes, but trust me it is not worth it. Plus verizon has the same plan.

My mom also has verizon and has carried big balances and they have never cut off her phone.

btb87 · #42 11-09-2003, 04:40 PM

Quote:

Originally posted by UpPinkies
I have had Verizon for about five years and love their service. I would not change them for the world. I never have problems with customers service and they have pretty nice phones. I have my nights and weekend minutes free and can go to a local verzion dealer and drop off my payments.

A lot of my chapters sorors I know have sprint and from what I have gathered that their service is not good. They are always cutting getting their phones cut off and then they get charged for turning back on, then they have to pay two months inadvance etc. I cannot have that. I have sometimes forgotten to mail my payment and verizon has never ever ever cut off my phone off, not one time. I know a few people who have asked me why I don't changed to sprint for those sprint to sprint minutes, but trust me it is not worth it. Plus verizon has the same plan.

My mom also has verizon and has carried big balances and they have never cut off her phone.

Soror UpPinkies, my husband, who has Sprint, has suggested that I go with Verizon if I decide to change plans. . . I'm really thinking about it. I thought that they have about the same service as Sprint. Customer service really means a lot, which is why I'm still with Cingular. I called them a few months ago to ask them to waive a reconnect fee of $36.00 (forgot to make the payment or call them to ask for an extension) and they waived it! There was another fee of $18 that I was charged for switching plans (and they waived that fee as well) and my bill that month went from $99 to $36! Now that's what I call customer service!

ZTAAboveAll · #43 11-09-2003, 05:43 PM

I have Nextel. I like it because I can talk to my parents and brother who also have Nextel thru direct connect without using up minutes I can use on friends and my grandparents. My family likes to call almost everyday, and talk about everything under the sun. So I think its the best plan for me out there.

SkeeWee14 · #44 11-09-2003, 08:32 PM

It's funny how old post have their way of coming back around...

Anyway, since ranting and raving about how much I HATE SPRINT I've hooked up with Cingular and I'm loving every minute of it. I've been with them for a little over a year now and haven't had any problems. Free nationwide long distance and a whole lot of roll over minutes. Because my cell phone is my primary phone I had to go with one of the larger plans that have 1200 anytime minutes and 8000 night and weekend minutes. The good thing about that plan is definately the rollover minutes. Now I have about 2400 anytime minutes that have accumulated over the past few months. The bad thing is that my monthly bill after tax is added is $115.00 provided I don't download a new game or a new ringtone. It's a bit more costly than I will like, but I no longer have to worry about going over my minutes. Plus I absolutely love my phone. It's a Nokia 3595 with the polyphonic ringtones and all the neat graphics and games and the color screen.

miss priss · #45 11-10-2003, 12:35 AM

Quote:

Originally posted by SkeeWee14
It's funny how old post have their way of coming back around...

.. I don't download a new game or a new ringtone. It's a bit more costly than I will like, but I no longer have to worry about going over my minutes. Plus I absolutely love my phone. It's a Nokia 3595 with the polyphonic ringtones and all the neat graphics and games and the color screen.

Download your ringers from www.3gupload.com I love my ringers with voices.

one more hijack!!!!*HC my ringers with voices is sooo ghetto?
HC people stare at me when my main ringer, "If you don't give a bleep gon' throw it up" comes on ? ok we're back :P