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I agree with the above posters- Coach is pretty good about making you happy if there is a problem with their product. I had an eyelet that was coming off a strap, and took it back to the store. They took care of all the shipping costs. They said it couldn't be fixed (still not sure why, though- it was just an eyelet!) and gave me the option of a brand new purse or keeping my purse and a 40% off coupon. I took the 40% off, bought a watch, and took the pourse to a local leathersmith who fixed it for like $15! Best of both worlds!
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I love the violets! Sigma Kappa Sorority, Alpha Theta Chapter
Sigma Alpha Epsilon Fraternity,Kentucky Sigma Chapter Fifth Anniversary Sweetheart
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