Legacy chose to go elsewhere, do we still get "credit"?

[totallyjersey]

Hello! Have a question regarding legacies and was hoping you all might weigh in.

I am a sorority advisor who just went through the bid matching process.

We had a PNM, who is a Legacy, come through recruitment. It was pretty clear through the process that the fit was not there: She seemed unhappy and, I believe, her scores reflected that.

According to our policies, we gave her the highest ranking possible, taking into account her legacy status, which would have all but assured her a place in the New Member Class.

When it came down to it, she put another sorority first, and they put her first, and was matched accordingly. Frankly, I could not be more happy that this PNM found a home, and another Panhellenic organization found a great new member! After all, isn't that what this is all about?

That said, I fear the calls I will get from this PNM's family!

Questions...

Generally speaking, do we still get "credit" for extending her a bid?

If the PNM's family calls asking "Why!?!," how do I handle it? How do I tell them what "happened" while still protecting this PNM's privacy?

Any insight on how you handled similar situations would be very much appreciated.