customers can be...UGH stories

[Sig624EI]

I've gotta admit I've had my share of bad customers, especially back when I worked at an amusment park, taking people's photos on a rollercoaster. I drew the line and quit shortly after a customer's little "darling" threw up all over my counter. You want *me* to clean it up? See ya later.

But I've got to admit, being at the receiving end makes you a better coustomer in the long run. I'm always very patient (sp) when I am waiting for something or waiting in line, or even ordering drinks at the bar. I try to be the "good" customer, because the person who is serving me was once just like me.

[juniorgrrl]

Oh my, the 8:55 customers. I hate them.

We close at 9. However, people walk in at 8:55 (and later) and just walk around, mess up the stock that we've already straightened and just delay us. They don't get the hint when you start vaccuming or pull out the doors. Finally, we have to tell them that if they're not going to buy something, they have to leave. :angry:

I got a great call yesterday:
Me: thank you for calling babbages, can I help you?

StupidGuy: Do you have the new racing game for the PS2?

Me: uhm, do you know the name of the game?

StupidGuy: No, but I know its on the bottom shelf.

Me: (puts guy on hold for 5 seconds) Sorry, we don't have it.

If you don't know what you want, you don't deserve to get it

[gammazetagrl]

Sig, I think that is true. I am like that too. When I wait in line I am in no hurry and I actually appreciate it even if the employee messes up but they apologize, because I know they try sooo hard to do everything right. when I wait and the person ahead of me is being a bitch to the employee I feel real bad and I could totally relate. Well, experience is always the best teacher.

I hate it (sorry, I just have so many rants about my job, but all in all I love it and i I still keep coming back during breaks lol )when people mention Hollywood Video to me. Like I know they give u the option to pay your late fees now or later, but in Blockbuster ya gotta pay your late fees first! GRRRR if you're gonna be like that why don't you take your ass to hollywood? And no sir, I don't make the rules, I only follow what corporate tells me to do. And here you gotta pay your late fees first.

juniorgrrl LOL. that is right. I have to admit I've done that myself (put a customer on hold and tell them ya dont have it). I also just hate it when people think they could describe something to you and think that since you work there, you know what it is. Especially old ladies looking for a realllly old movie, and they get mad and tell you "you dont deserve to work here" No, I haven't seen every movie made in the world and if u dont know the title, i cant look it up for you.

[USFSDTAlum]

Originally posted by gammazetagrl:

Okay, we would give them a 3.69 credit for it, but unforunately, Crouching Tiger is a 2 day rental, and they returned the movie late so it has a late fee 3.69 slapped to it--and 3 days later? YOU KNOW THEY SAW THE MOVIE IN THE WHOLE TIME THEY KEPT IT ALREADY AND THEY STILL WANT A FREE ONE...so of course, the 3.69 credit and 3.69 late fee cancels out.

I'm sorry this is totally off topic. but blockbuster is only 3.69 for a movie there?
WTF, i pay $4.26 in the nice part of town and even closer to the university its $3.96. I'm writing them a long long letter about price discrimination....Bastards

[gammazetagrl]

Yeah, I haven't to blockbusters in other states but for new releases and dvds it's 3.69 (im from Illinois) and the old videos are 1.99

Wow I wasn't aware that prices could be different from location to location. Where ya from?

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"To supress our feelings only makes them stronger"--from Crouching Tiger, Hidden Dragon

[Adebanke]

I work as an operator for a home-shopping network, ACNTV for all you late night homeshopping watchers. Well, we are the largest supplier of gemstones in the world, and my shift...3rd shift (11p.m.-7a.m.) is the busiest and craziest. EVERY night I get drunk old women call in and ask the CRAZIEST questions about the products. We have an interactive t.v. show, which means that people can call in and ask questions about the item, and we have to literally shout them out to the show host. The operators' pet peeve is when a caller calls in, asks 50 million questions, which you have to stand up and shout out to the host along with 100 other people, and finally after they have no more questions decide they don't want the item after all. Or when they call in and ask you for an item that was on the air 2 weeks ago and expect you to remember the exact item, price, and every detail about it, and the only thing they provide is that "it was green or something." And they trust to get mad when you explain to them that you aren't at ACN 24 hours a day and there is no way you can know what she's talking about. I have one of the most stress-free jobs there is, but there are times when you just want to tell people to turn off the t.v. and get some sleep.

[meeks]

Originally posted by InquiringMind:
I work at a Lady Foot Locker store in Another thing I hate is when little kids (like 11 or 12) with big feet come in--wearing like a women's 6. Either they like the shoe but not the color and I get frustrated, or we don't have whatever they want and the parent gets frustrated and mad at me.

Oh my that was my mom last weekend when we took my 15 yr old sister to get some dumb looking nikes that look like sandals that have a strap around the ankle. She is 15 and wears a size ten...My mom was pissed at the sales lady AND my sis lol.

[meeks]

But alas I have a story of my own...I work at Hudsons aka Marshhall Fields aka Daytons which is a fairly upscale store in malls in the midwest I work at the ticketmaster counter. My favorite is when people come in to buy tickets THE DAY OF THE SHOW. they come in like "Can I but 8 tickets to (fill in show)" The show starts in like 2 HOURS mind you and they have the nerve to ask me "well do you have anything closer to the front" and then they want to get mad at me talking bout "let me see the computer screen". I'm like I already told your dumb behind that we dont have any more tickets...

Its either that or they want to see seats for 90 different shows at the same time and they can't make up their mind so they make me start all the way back to the first show and then tell me "You know what I think we're gonna hold off on this"

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Speak your mind even if your voice shakes...

[This message has been edited by meeks (edited June 19, 2001).]

[PotentialPledge]

I hate when people try steal clothes right in front of me. I also hate customers that chronic returners, you bought the clothes now keep em!

[bluz4]

as a former worker of many retail stores: Macys, Barnes and Nobles, Aeropostale, and Bath and Body Works, i totally can relate to all you guys' stories.

i too hated the customers who: acted like they would die if they didn't get Oprah's book of the month; people who tried to act like they got a $100 pair of jeans off the $6.99 racks; people who wanted a bath and body works package gift-wrapped 5 minutes before close; those who were still shopping and looking even though i was closing up my register and sweeping the floor (move assholes, move); and finally my favorite customer: The ones who pulled a shirt or jeans from the table and threw it back as if they didn't just see me tediously fold it on my folding table. Arrgggghh..

i have such appreciation for those perfectly folded clothes now when i shop.

[KappaStargirl]

Oh my, this thread is priceless. I worked retail throughout college and grad school and am now in public service, I could get a 3-page thread of my very own.

I worked in a non-designer clothing store at the top moneymaking mall in America (who wants to guess what it is...hint, it's not Dadeland, Woodfield, King of Prussia, or Mall of America). You would not BELIEVE the number of women who approached me at the cash wrap carrying Louis Vuitton purses, wearing shoes that cost more than my car payment, and enough jewelry that if I stole it and sold it, I could pay my rent for a year, and said "Can I have a discount?" for no apparant reason. What for? Why are people with a ton of money always the first in line for a discount?

I worked for a large national lingerie shop during my breaks in college, and one summer we had this guy who called every day and said "What are you wearing." Also teenage boys would crank-call the store. Like we were impressed. And then there was the group of older teenage boys who had someone's 4-year-old sister come in by herself and ask me first for a catalog and then for thong underwear. I said to her "Sweetie, are you here with some boys?" She said yes, and I said "Well, I need you to go out there and tell them that if they want something, they need to come in here and ask for it themselves, okay?"

And then there was the guy who, upon our opening on Sunday afternoon, came running into the library at top speed to make sure he could get on a computer. I wouldn't sign him up until he walked back to the door and WALKED to the reference desk. He could have tripped on some little kid and really hurt them, you know? He got mad at me and said "Is that some kind of law? I don't like the way you're treating me!" Fine, then leave. Please, if I had a nickel for every person that complained about the library's rules, I could open my OWN library.

I'll stop there.

[chideltjen]

i work in a fabric store (joanns if you have heard of it). You would THINK that the people in there are nicer and simple. Most of our clientle is older. Boy is it deceiving. Better than working at macys.

We (my co workers and I collectively) have had candy thrown at us, bolts of fabric throw at us, been yelled at over dumb things, so on so on.

Our lil shop lifters are the worse. we had this one lady come in with a backpack and start looking at one of our decorative collections. She asked the supervisor to get her some invisible thread. When the supervisor came back to the lady, she had about half the collection in her backpack... open. The supervisor told her to leave the store and to never come back. the lady the proceeded to ask "well can i get my invisible thread?" How would you answer that? And to top it all off, she came back and wanted to buy stuff about 2 weeks later. So one of our associates had to babysit her throughout her shopping.
Another lady came into the store with 2 duffle bags supposedly. She filled them up with stuff (really random stuff). EVERYONE in the store was watching her waiting for her to make a break for it. But after she filled the bags, she proceeded to stay in the store for another half hour and "look around." After she noticed that every associate had their eyes on her, she dropped the bags and left.
Other stories are people complaining that our customer service sucks because we don't take certain items back without receipts. Then they come back and say "well at MY job, i show EXCELLENT customer service."
stop complaining and follow policy then!

[prospectiverushee]

I don't know how I missed this thread the first time around. I've been working with the public way longer then I care to admit.

I can relate to everybody here. I work in a call center, so I have my share stories. My favorite thing is this:

Me: Thank you for calling ......., my name is prospectiverushee. May I have your name and DEBIT card number please

Then my call goes something like this

Scene 1:

Customer: 1234567
Me: Sir/Miss is that your checking account number
Customer: Yes
Me: I need your16 digit DEBIT card number
Customer: oh, I didn't think you would need that. Let me run (get my purse, out to the car, upstairs) and get it.

Scene 2:
Customer: oh I don't have my debit card on me. can't you just look my account up by my name
Me: you debit card is the key that unlocks you account. I can do anything unless I have the debit card number


One of my other pet peeves is when a customer calls in a immediately that start complaining that they had to wait more then 2 seconds. grrrr

Yes being in customer service has made me appricate retail workers, fast food workers,and people who provide customer service over the phone.

[pbear19]

I really love my job, but let me just tell you all, you have not seen horrible customers until you work for a rental car company!

Yes sir, it's my fault that the vehicle you reserved for yesterday is no longer available. Please wait right here, and I'll go out back and assemble a new one for you.

Yes sir, it is my fault that the other person hit our vehicle while you had it parked at Wal-Mart. Of course, we'd love to pay for it ourselves. And yes, I will throw in a free rental for you for your inconvenience.

Seriously though, I used to work in rental but now I work in loss control, which means I handle all the claims for damaged/wrecked/stolen cars in my area. So many people are driving around out there with no insurance! So please everyone be careful, and make sure that you have good insurance of your own. Just because the other guy has an insurance card does not mean that he has insurance!!

[SoCalGirl]

Like Pbear said, just because they have an insurance card doesn't mean they have insurance.

And just because your not at fault doesn't mean you don't have to use your coverage. Read your rental contract. Your responsible for the damage to the car. End of story. Your insurance company will go after the at fault party.

No offense to Pbear, but rental agencies loss control departments are incredibly slow. Mainly because the rental agents aren't fowarding the claim info though.

Oh, one more thing. Loss of use and admin fees are NOT covered by your insurance. Do not swear at me when I tell you that.