As a member of a VA Social Service agency, I agree with the above. Its HARD to get info about a family without having to fax over shared release of info statement, and even then, its not guaranteed. Because this area is so transient and agencies cant communicate effectively, things like this happen. This is an extreme case, but, unfortunately, I can see how and where the communication breakdown occurred.
Southernfrat: Barry has not been mayor of DC for a long time now, so that's apples and oranges.
UGAAlum: you are so right. I was told three years ago when I was hired that my caseload would be about 300 to 450. As of today, my active caseload is about 600. And I am only doing benefits.