T-Mobile charging for a bill

[33girl]

Originally Posted by Kevin

Obviously it costs for the company to send you a paper bill and deal with your paper check when it comes in the mail... so I guess the question is why does anyone think all of that should be free when a much easier and cheaper way (for both parties) is readily available?

As RA said, it is NOT easier or cheaper for the recipient if they don't have the Internet. I personally am not at all comfortable with paying my bills online - and that's on my home computer, let alone the people who are forced to do it on library etc computers - and would dump any company that forced me to do so.

[KSigkid]

I really don't care about the environmental aspect (I don't care too much about environmental issues), but I don't see the big deal in this. My bank has done something like this for a while, same story with my credit card (i.e. charging a rate if you pay your bill or do your banking in a certain way). I just think it's going to have to be something people take into account when they sign up for the service, or when they decide whether to continue a service.

[Munchkin03]

Originally Posted by KSigkid

I really don't care about the environmental aspect (I don't care too much about environmental issues), but I don't see the big deal in this. My bank has done something like this for a while, same story with my credit card (i.e. charging a rate if you pay your bill or do your banking in a certain way). I just think it's going to have to be something people take into account when they sign up for the service, or when they decide whether to continue a service.

Yeah, I don't see the big deal in this either, but I am pretty concerned with environmental issues. If you feel uncomfortable paying online, there's always the option of going to T-Mobile to pay it, paying the $1.50, or paying by phone. I'm sure they will make concessions for senior citizens or disabled persons on a case-by-case basis.

I don't receive paper bills for anything these days. My rent is automatically deducted from my bank account, and I do virtually all of my banking and bill-paying online. Part of it's my little way of reducing my carbon footprint, and part of it is just wanting to avoid all the paper. Ewww.

[KSigkid]

Originally Posted by Munchkin03

Yeah, I don't see the big deal in this either, but I am pretty concerned with environmental issues. If you feel uncomfortable paying online, there's always the option of going to T-Mobile to pay it, paying the $1.50, or paying by phone. I'm sure they will make concessions for senior citizens or disabled persons on a case-by-case basis.

I don't receive paper bills for anything these days. My rent is automatically deducted from my bank account, and I do virtually all of my banking and bill-paying online. Part of it's my little way of reducing my carbon footprint, and part of it is just wanting to avoid all the paper. Ewww.

I've started to get more into the online bill-paying as well. It's nice to get the confirmations sent to my email, and it makes for easy transitioning to my budgeting (which I do on Excel anyway). Plus, it gives my shredder a bit of a break.

Even my law school has stopped sending paper bills and is doing only e-billing.

[Kevin]

Does the paper bill require the company to go out of its way and expend extra money on you that it wouldn't have to expend on you if you were getting an e-bill? Absolutely. I don't think I understand why you don't think they're performing a service here.

And no, while your contract doesn't obligate you to pay in any certain way, it does probably say that the the company may unilaterally make changes to the contract which will be considered agreed to if you don't cancel within a given period of time.

It's $1.50 a month. This isn't a big deal.

[tld221]

if enough customers flooded their customer service lines with these complaints (im not talking just a few a day, but i mean ring their lines off the hook over this), im sure TMobile would back down.

but long gone are the days of the customer always being right.

[KSigkid]

Originally Posted by tld221

but long gone are the days of the customer always being right.

Thank goodness. There are lots of times when the customer doesn't know what he/she is talking about.