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Don't really want to argue the numbers... but...
The average "Professional" call center position (meaning highly trained - eg IT as opposed to reservationist, etc) in India will cost a company $20k per year starting at year #2. Year #1 is significantly more due to IT start up and training costs. The person's salary isn't $20K but the cost of the salary + infastructure will cost the company $20K - which is the cost that the company cares about.
The average starting salary for IT phone reps in the US is $32-$38k per year plus benefits which can easily add 50% more to that salary.
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