Traveling for Work?

[_Lisa_]

Originally posted by Munchkin03
I agree---when you're wondering why your $2,000 computer isn't working so you can finish a task for work or school...who really wants to be deciphering someone who doesn't speak English?

Originally posted by crzychx
In the documentary, as well as the company that my company has hired, the agents go through classes where they learn to master the accent & inflection of Americans. When you watch the documentary or talk to the agents that work for my company you can tell that some of them have mastered accents & inflection at different levels.

Also-even though the language is kannada in Bangalore a good majority of the residents speak English. More times than not, when an American hears a different accent, they just assume that the problem is the english because that is what they want to believe. (Although different scenarios are always possible so please just recognize that I am trying to offer a different light on the situation.) I like to think that it is the lack of patience & politeness from both the agent & the customer that make the call so unpleasant.

Originally posted by Munchkin03
Frankly, I'm more concerned about jobs being lost in the US than in India.

A lot of people are only concerned about jobs being lost in the US. But personally, I like to recognize that the US isn't the only country in this world & we aren't the only people who have families to support.