Quote:
Originally posted by James
I respectfully disagree with you. When talking about a service based industry, command of the language is essential. And accent and inflection are keys to understanding.
I can puzzle out broken or highly accented ennglish if I need to, but why would I want to go through the effort?
PS. Please stop arguing back and forth about something silly.
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In the documentary, as well as the company that my company has hired, the agents go through classes where they learn to master the accent & inflection of Americans. When you watch the documentary or talk to the agents that work for my company you can tell that some of them have mastered accents & inflection at different levels.
These kinds of jobs, outsourced from somewhere in America, are highly desired by those from 18-25 years in age. I think that in time it means great things for the future of India. I'm pleased that my company has given the younger generation in India a chance to shape the future of their country.
PS. Thank you for stepping in.
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