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Gratuities over a certain percentage should be a reward for good service, not an expectation. Yet it's become expected. Servers get paid less than minimum wage because "they'll make up the difference in their tips". Suppose a server is unlucky enough (through no fault of his/her own) to get a bunch of low tippers one evening?
I kind of agree with the idea of adding a suggested 15-18% gratuity for large parties. Taking care of a large group (most likely in addition to several other tables) cannot be easy work. But it should be a suggested gratuity. If the food comes out late and is cold, someone's order is lost, etc. and the server is unapologetic, why should the guests be forced to tip 18%?
In this instance, though, the man is wrong. He didn't like the food (not the server's fault), and I'm guessing he didn't say anything to the server or anyone else. He didn't give them a chance to make things right; he just stiffed them on the tip. I'm not sure that's jail-worthy, but it isn't right either.
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