This thread is too good to stop -- its very therapeutic to know that you can vent (and know that other people have the same peeves)!
Here's mine - I am a receptionist -- which means I pretty much need to keep the phone lines open and running -- even though we have several lines, I can't be tied up forever on each call...so here are some responses I get from people that totally tick me off:
Me "I'm sorry, Jack's on that line, would you like to leave a voicemail for him?"
Caller "I'll just hold"
Now I'm thinking -- I'm sorry, where in my sweet little reply did you hear "Would you like to hold?" -- NOWHERE! I did not ask you if you'd like to hold! Especially not when each employee has a little flashing light telling them that they have a voicemail. Urrgghhh! Also, when I do put you on hold, and after 2 minutes, you ring back in and I tell you the EXACT SAME THING -- do not say again "I'll just hold" -- I did not say one freaking thing about holding! Get the picture!!!
Here's another thing....
ME: "Good Afternoon, Systems Incorporated"
CALLER: "Hi - this is John Doe with XYZ company -- I'm looking at my interval sheet for the quarter and wondering how the systems spread is accounted for over the past quarter. blahblahblah" and they keep talking right over me saying "I'll connect you with support" --- when they know FULL DA^% WELL THAT WHEN THEY PAID FOR THE SUPPORT PACKAGE, THEY WERE TOLD (AND GIVEN WRITTEN INSTRUCTIONS) TO ASK FOR THE SUPPORT TEAM! I am the receptionist - if I had a computer degree to where I know what you're talking about, I sure as hell wouldn't be sitting here making pocket change.
And by the way - the freaking "I'll hold" thing just happened again -- GET A GRIP PEOPLE! I did not offer for you to hold for a reason!!!
Okay - that's a little better!
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