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Assuming she's telling the truth which there's probably no reason to doubt, her reasons are not 'I just don't feel it right now' or vague comments about 'stuff getting in the way' rather they are issues which were she an active in some sororities might lead to her petitioning the exec. committee or even nationals to go early alumna status for a period anyway?
The following comments are in the absence of any national rules you may have which say otherwise.
You stipulated she paid upfront a new member fee and initiation fee. I am guessing she has not been initiated yet, I would therefore refund that (poss. minus costs spent for her by sorority) since her present difficulties may be beyond her control. On the new member fee, it depends whether she has taken part in any new member activities which the new member fee was to cover or not - if she has a deduction could be made to cover those and balance refunded if not the balance minus an administration fee to cover all costs incurred could be refunded. All of this would in any event be discretionary.
I guess ultimately your sorority (I'm guessing from your posts which one it is) has waited over 70 years for her and if it needs to wait a little more until she can give it the attention and commitment she and you want to, then maybe that should be allowed and she not be disadvanted because her enthusiasm was there but other practical considerations got in the way.
But like I say a) echoing other comments check for existing policies or b) discretionary.
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