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Fed-Ex rocks my world, they really are a well run company and when they make mistakes the own up to them and through good customer service make the problem bearable if not turn it into a great experience........
UPS on the other hand * SUCKS MONKEY BALLS*
Lets discuss. Picture It, Tampa Fall 2002.
I'm waiting for our athletic shirts to come in, so everyone can pay for them so I can write a big check for some event we had to put down a deposit on (Oh, BTW I was treasurer at the time) I needed these athletic shirts so bad I devoted an entire friday to sitting in the living room waiting for them to arrive ( I was told between noon and 6) now this might not seem that bad, but when you have to stay there and can't nap or anything it actually is quite the sacrifice for a friday afternoon. At 5:30 my roommate came home and goes, "Oh UPS was here, they left a sticky on the door" Lets just says livid was an understatement. I then call UPS who accuses me about lying that I was waiting all day for the package, told me tough shit you can wait until Monday for your package cause our driver is right, and you are a liar, and we are not making him turn around to deliver the package. In order to get the package at 8 pm Friday night I had to drive an hour to the UPS distribution center in the middle of the freaking industrial area, so its dark and creepy and basically I'm all sorts of skeeved out, to get the package, where when I pick it up, they again give me attitude for wanting my package now. Needless to say, I had a few choice words for both customer service and the distrubtion center people basically amounting to the run a crappy business, I'll never use UPS again, I'll make sure to tell as many people as possible about this experience, and that they suck! Moral of the story: UPS Sucks. Use USPS (postal service) or Fed-Ex .
Sorry for this long winded post, this topic gets my blood boiling still.
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