What an aggravating experience!!
I suggest that you contact the media in your hometown, and tell the CEO, store manager, etc. that you are going to do it. Do any of your local TV or radio stations (usually talk radio stations) have consumer advocates? Where I live there are 2...one on TV the other on radio. The TV guy is billed as "Call for action." They basically step in and call negative attention to situations where consumers have been wronged and try to right those situations. Some businesses are so aware of these consumer advocates that even the mention of their name causes them to quake in their boots and change their tune!
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