Although my chapter doesn't have a house, I can answer as to how things work at the other houses on my campus.
None of the fraternity or sorority houses on our campus (even the biggest ones) have house moms (or dads for that matter!) I can't even imagine that...isn't it like having one of your parents there? That's part of the reason I went to college...to get away!
As for the phones, most of our houses have a "house phone" for people to contact the chapter, but then there are other individual bedroom phones, etc.
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