Quote:
Originally Posted by I.A.S.K.
Well from the b&n's I've been in you can go behind the counter (the cashiers have to get back there some way) but there is always a cashier there so you couldnt go unnoticed. What was poorly handled was the way the store manager responded (not in action, but in interview). And to let someone get to your display (assuming that its behind the cash register) is poor management as well.
In my B&Ns basically when you look at that pic imagine that if the bookshelf thingy were clear you'd be looking at the cashiers butt and the cash register. I have not known any store to give customers easy access to their cash registers like that.
Its not odd to be outraged to me. It'd be odd to demand that b&n shut down or something like that or to boycott all b&ns. I think the best b&n could do is appologize and the ensure that this couldnt happen in one of its stores again (which im sure they havent done or at least not in my area).
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They DID apologize. Did you read the article? They even posted an official statement on their Web site about it condeming it, and the comments from the company spokespeople seem very sincere to me (and I push BS for a living). I'm not sure what else you would like them to do...put a _ _ hole detectors at their entrances?
The article does not say where the display was. At my local B&N, there are displays across the windows on both sides of the store, not just behind the cashier. It's very possible this display was nowhere near the cashiers.
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