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Originally Posted by ASTalumna06
deepimpact, we get that you're upset. Someone obviously did this intentionally, and it was wrong. I'm upset (probably in a minor way compared to you), but yes, it's still sad and it shouldn't be done.
However... no one knows who did this. If an employee was caught, whether it was a stupid 16-year-old high school kid or the owner of all of B&N, I would hope they would be reprimanded for it in some way. But the fact remains... it could have been a customer, it could have been one employee who was just stupid and ignorant, it could have been your mom, but you can't punish one of the largest national book stores for something that can't be directly linked to B&N, or anyone working for them.
Therefore, a discussion about whether B&N should do something about this is moot. It is still your right to be upset (in general), but you can't direct your anger toward anyone when you don't know who did it.
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I'm puzzled as to why people think that if an employee had been caught doing this, that they would have punished. There have been numerous incidents that have been traced back to employees and nothing was ever really done. For example, I have done some research to find out what happened with that employee involved in that incident where the word "n*^&%#" was written on a customer's return receipt. From what I know, they found out who it was, but never fired that individual. They just waited for everything to die down, and business resumed as usual. That's typically what happens in there types of situations.
Also, I think based on the rep's attitude alone on the Joyner show, there is more to the story. I still don't understand why he wasn't more apologetic. He was VERY nasty when he was on there. He certainly was quick to pass the buck however. A little too quick. Like I said, he was counting on the notion that people don't know the layout of the store.
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