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The woman was a jerk, and I think she acted badly.
But there's no way that I think she should be punished by the district. She wasn't acting as a school official at the time of the call; she was acting as the wife who took a phone call at home and was angry about it.
She didn't use any of the schools' time or resources and her call didn't reflect an action by the district or relaying official information from the district. Her call relayed the personal message of "get over yourself and quit calling here."
Now, again, I think she should have been smarter and I think it would be wise for her to apologize to the kid for the insulting language in the call.
But no way is punishing people for a lack of professionalism in the calls they take at home justified since there was nothing professional about the call in the first place.
If she acts this way at work, bust her for that, not for how she acts at home.
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