Future Chapter Presidents: Rely on your adviser. You won't always have all the answers. Neither will she, but she can help you find them and the sooner you clue her in, the more quickly a disaster can be averted.
Hold Chapter-Wide Town Hall style meetings once a semester. This is an opportunity (timed -- keep it to one hour!) where everyone can speak up about issues bugging them and propose solutions that are in accord with chapter bylaws.
Be confrontational. Don't pick fights, but if someone acts inappropriately, address it.
If someone isn't pulling her weight --> pull her aside and tell her what she can do to improve. If the officer is not responsive and continues not to do her job --> take it to a standards hearing where she will have the opportunity to resign or complete a probation where she requires extra supervision to conduct her office duties. Should she fail the probation requirements, she will be removed from her office. This process allows the officers a chance to be put on notice, to get any back-up or help they need and a reasonable chance to do their job as they are expected.
Make a good impression on the new members. They see you as the ultimate ABC --> they will model your behavior inside and outside the chapter house. It's not cool for the chapter president to be carried home by a fraternity member because she got sick and embarrassed herself at a party. Get good grades. They are watching you. Act like a lady. They will follow you. Encourage them to get involved on campus and to become a sorority officer. They will listen if you follow your own example, and you will help ensure that all your hard work leaves a lasting legacy.
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