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MORE - Thanks for the opportunity to explain
I forgot to mention that Annie also asked us to change address of where the package was to be shipped but we never received the message due to our voicemail and email problems. It turns out that UPS attempted delivery 4 times and finally left the package with her former neighbor? Obviously this was not Annie's fault, but contributed to the great delay.
I also wanted to address local sororities and let everyone know that we carry merchandise for all Greek Letter Organizations. While we might carry a greater stock for the large national groups, we do accommodate the smaller groups everyday. While our competitors are eliminating groups from their stock, we are able to offer something for all of them. Of course we are restricted by the groups that the manufacturers offer in some cases (mass produced items such as stationery, frames, cups, etc.) Anything that is custom made can be done for a local group. Unlike many of our competitors we also offer lavaliers/drops for the local groups. If the manufacturer we work with has not yet done a lavalier for a particular group, we only require a minimum initial order of 12 lavaliers and 4-6 weeks for delivery due to the process involved. After the initial order, we allow ordering of just one lavalier with a 10-17 day turnaround.
If anyone ever has any questions just let me know.
Katherine Williams
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