TGI Freaking Sucks...

[RU OX Alum]

Originally Posted by AlphaFrog

Not all chain restaurants. Bob Evans allows their employees to comp ANYTHING, even up to the entire bill to satisfy the customer, and I can't believe TGIFridays wouldn't do the same. They're stupid, that's a great way to loose customers (and they may have just lost hundreds of GC people).

A restaurant I worked at did the same. And then they fired the manager for comping too much.

Also, what if they had brought them two soups that they did not order, just a simple mistake? The manager would go to the system terminal and take the soups "off" the ticket (usually putting it on a common "mess up ticket" to be deleted/acounted for at the end of the night/shift). Now, if the manager in question wanted to, he could have done that with their meal. He didn't want to. Why didn't he want to? Well, he's either a prick or works for pricks, of whom he is afraid.

[OleMissGlitter]

Yes TGIF's service and food has declined I think in the past 10 years. I mean they closed their store in Metairie, LA (suburb of New Orleans) pre-Katrina because it was struggling. And according to their website they have no locations in Louisiana anymore. The one in Memphis off of Beale Street is completing disgusting. I went there this past Spring before I went to chaperone the AOII Spring Formal at the Redbirds Stadium. Let's just put it this way, we cancelled our main course because the appetizers were less than desirable and left early.

My sister who lives in FL also had a problem with service at one lately and my parents actually had problems with the one in Gulfport, MS two weekends ago...and to think I use to LOVE their potato skins as a meal!

I'm sorry they were so rude and inconsiderate to you.

[Kevin]

I quit going when they stopped having trivia there.

[Still BLUTANG]

i'm sorry to hear you all went through that. it sounds like a bad manager. the chain has gone downhill over the past years, but my experience has been mixed. some are really good and others are a MESS.

In addition to the BBB, i'd take this up with TGI Friday's corporate office and also post something on PlanetFeedback.com.

The Office of the Attorney General for your state should have a consumer protection division. File a complaint with them as well!

[RU OX Alum]

if a business is not part of BBB can the BBB really do anything? Other than not recomend them (which they already wouldn't probably, right? if they weren't members)

[JonInKC]

I am sorry and frankly disgusted to hear that they treated you that way. You DEFINITELY need to contact whomever you spoke with in the corporate office again. Find out the name of the GM at the location. You were given $60 worth of gift certificates because they obviously dropped the ball in the past. They need to do the right thing now.

[preciousjeni]

Originally Posted by RU OX Alum

if a business is not part of BBB can the BBB really do anything? Other than not recomend them (which they already wouldn't probably, right? if they weren't members)

You're right. The BBB is a non-profit, not a governmental agency.

[RU OX Alum]

I still like the idea of boycotting those types of places

they aren't BBB, they aren't a team like a restaurant should be (i worked at all three, indepedent/local, a franchise, and corporate owned), you never know who will be there, like the locals will have one or two, sometimes up to 5 bartenders, if they are really busy, but not more than that, and they stay there forever. At chain: new "special mixologist" [most chain mixers aren't state certified as bartenders] all the time, I mean, all the time.

Just not worth it, in my opinion, to go in those places.

[navane]

AXO Alum,

Which TGIFriday's location was this?


.....Kelly