Oprah and Hermes - was she right to get mad?

[Peaches-n-Cream]

This is a public relations nightmare for Hermes.

I really don't know what happened, but it makes me think of that scene in Pretty Woman where they won't help Julia Roberts. She returns the next day and says to the sales clerk, "You work on commission, right? Big mistake, big, huge. I have to go shopping." Somebody at Hermes made a pretty big mistake.