Sony Tech Support is HORRIBLE!

[SATX*APhi]

I had a general question about my Clie handheld and decided to call Tech Support for a very quick and simple answer. Boy did I not expect this!

First, I get a foreign man who doesn't understand what I am saying. Then after spending 10 minutes taking my information, he tells me I will have to pay for his help. WTF? I told him that was not acceptable, that I should have been told that from the get go. I had a simple, general question which didn’t matter. I had to pay for an answer. I told him to delete the information I gave him, as he did not help me in any way and I did not want my information on record. He proceeded to tell me that he could not delete my information, that my Clie needed to be registered. If he had told me that sooner, I would have told him that my damn Clie is already registered!!

I then asked to speak with his supervisor, which, according to this man, was not available. He told me I should call back later if I wanted to speak with a supervisor. EXCUSE ME! You don't tell someone to call back when they ask to speak with a supervisor! That crap pissed me off. I told him, again, like almost everything else he had told me, that his response was unacceptable. I told him to place me on hold because I WOULD AND WAS going to hold for a supervisor. He warned me it would be a long wait, but I told him I did not mind. (I ordinarily wouldn't hold, but this was just crazy.) After being placed on hold for another 15 minutes, I WAS HUNG UP ON!!!

This angered me even more, so I called right back and what do you know? I got Mohammed on the phone again! I asked, "Mohammed, were you the one I was just speaking with? I was the one on hold for a supervisor and got hung up on." He was speechless!!! He told me he would put me on hold for a bit longer, which he did, and then gave me some sort of identification number and told me I would be transferred to a supervisor.

I was transferred to a different Tech Support number, not a supervisor. After being on hold for ANOTHER 15 minutes, I was able to speak with Matthew, not a supervisor, but much more helpful. Matthew, who I was able to understand clearly and was able to understand me clearly, deleted my information and said he would email Mohammed's supervisor. Matthew was also able to answer my VERY SIMPLE question.

Overall, I was on the phone for nearly and hour just for a five-second question and answer. Of course I did all of this to make a point, not sure if that was even made though. Wherever Mohammed is, whoever he is, I hope he gets fired! He was so rude and didn't help me in the least. I did what I did because I was pissed but I'm over it. Mohammed, you're going down!!!