I respectfully disagree with you. When talking about a service based industry, command of the language is essential. And accent and inflection are keys to understanding.
I can puzzle out broken or highly accented ennglish if I need to, but why would I want to go through the effort?
PS. Please stop arguing back and forth about something silly.
Quote:
Originally posted by crzychx
Personally I think its great that companies are able to help provide jobs in a developing country. You'd be surprised to know how much it really helps their economy. The Discovery Channel did a documentary on outsourcing in Bangalore, India & it was terribly interesting. It showed both the good & bad sides of how it was impacting India's society. Personally, I've always thought that growth is good.
I just wish that American callers were more patient with some of the Indian call center agents that they encounter...just because they have a different accent does not mean that they can't help you!
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