To Carlos @ Time Warner Cable: I should have known you were trouble when I first called today.
Me: Hi, I want to get rid of Showtime and HBO.
Carlos: Okay. May I ask why?
Me: I want to lower my bill.
Carlos: What channels do you want to add in their place.
(ME THINKING TO MYSELF, if I add more channels then I cannot lower my bill, now can I)
Then Carlos proceeded to offer me the Analog package without telling me price first or confirming if I really wanted Analog or explaining differences between analog versus digital. Then told me he was transferring me to the billing dept. Then I see that my cable has been disconnected. My cable and cable modem were disconnected for 5 hours because of dumb azzzzzzzzzzz Carlos. I swear I want to beat you.
To Time Warner Cable: FIRE CARLOS!!!
To dude I was transferred to who helped me: Thank you so much for helping me especially after I yelled at you. Thank you for calming me down.
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