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That's weird, because we've used Verizon for years now and have been generally pleased with them. DH has had next to no problems in 4+ years with them, and the problems I've had in 3+ years with them were probably due to using the "promo" (aka cheapest cell phone available) phone and not a higher quality phone like DH. Currently we're in Central Ohio, but DH travels a lot for work and uses his nationwide.
I've had a few times where I've gone way over minutes but they've always taken care of it for me. We're very pleased with Verizon's Customer Service, but I have heard a few horror stories of accounts not being coded properly and getting massive overcharges.
No matter who you go with for a carrier, ASK questions and get items in writing to review BEFORE signing a contract. Make sure you completely understand how many anytime minutes you get, how any 'free nights and weekends' minutes work, how any 'free cell phone company network' promotions work, and what cities are generally covered by your plan. If you use your cell for text messaging, IMing, sending pictures, downloading ringtones, and other fun stuff, make sure you choose a plan that includes these options to avoid painful billing surprises. See the answers in writing, do not just depend on what the salesperson tells you. You are signing a legally binding contract.
While I'm on this 'read the contract and understand everything before signing' kick, you may want to only sign a one year contract instead of two. I know Verizon usually charges a small fee for a one year, but it may be worth it instead of being locked into a carrier you hate or is habitually problematic.
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"If you want to criticize my methods, fine. But you can keep your snide remarks to yourself. And while you're at it, don't criticize my methods." Rupert Giles, BtVS
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