I need advice!!!
My pledge class ordered tank tops almost 2 months ago (before we were initiated) from "Off the Row" (the greek store on campus).
They were supposed to be black, with "pi beta phi" (lowercase) printed in white, in a font we voted on and submitted to the place.
5 weeks later (which is a lot longer than they told us it would take) we get the tank tops --- they are white (not black), and have the print in all caps (not all lowercase) and they didn't use the font we asked for.
I can understand if it took longer than anticipated, or if they maybe were unable to use our font, but they screwed up everything! White tank tops are see-through and trashy looking, and they look really crappy.
Our chapter has tried to talk to them to see if they would either remake them the way we ordered them or refund our money, but they refuse to do anything about their mistake. They finally decided that if we returned the tank tops (unworn) they would try to make us black ones for an additional $5-8. Unfortunately, most people have worn their tank tops already, and they should do something to make up for their mistake.
Some of my sisters and I want to go talk to them tomorrow and request to talk to the manager about this -- one of my friends even suggested we take this to small claims court.
What do you suggest? I feel really guilty that everyone paid $8.25 for these tank tops that look like crap, and I think that the store should make it up to us somehow.
Jen
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