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I am a waitress too and I feel ya on the bad tips. It seems as if the people that require the most work are the ones that always leave the lousy tips. In Michigan we get $2.65 per hour, but that isn't a huge difference really.
The other night I was making really, really bad tips and this one man gave me $20 (their meal was like $40) and he handed it to me personally. Because he had asked how old I was and where I went to school and I told him that I turned 20 on August 11th. So he gave me $20 and said I was a great waitress and good luck at Purdue. I was so surprised. I hugged him! haha...
And Delt Alum, to go along with what you said earlier, I try to stay away from the script. I always ask my tables how they are doing, where they're from and make small talk with them. People are a lot more friendly and understanding when they feel like you actually care about them.
Oh, and one more thing I reccomend for all servers to do is to keep your tables very informed on the status of their meal. If things are slow in the kitchen, if they screwed up an order, always make sure your table knows. They tend to be a lot more understand if you come out ahead of time and give an explanation as to why they are waiting than if you just leave them sitting out there for 30 minutes.
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