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I hate it when they don't make the call. I'm old school enough to believe it's the right thing to do. But I've been around long enough to know that logistically for some chapters, it isn't that simple. Chapters that have 50-60 or more legacies coming thru face a real challenge. And not just any adviser can make the calls. Most groups require it to be a particular adviser and she's already busy....if it was 5-6,that's one thing. But 20 or so, my heart goes out to them. I've had to make that phone call and I sure wouldn't want to have to make multiple ones on the same night.
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