Quote:
Originally posted by AOIIAngel
Lets see.....I have been in the restaurant business for 8 years, as a hostess, bartender, server, corporate trainer, and a manager, and sorry, but if you had been one of MY hostess, you would have been fired. Your sole job is to take care of the guests, and if a restaurant employee can't do something that simple, well, you shouldnt be working there. I admit, OCCASIONALLY you may get busy with another party, but there is NO reason to immediatly stop by the guest and say "Give me just a moment and I will be right back" It isnt a hard job, and I absolutly hate it when I go to a restuarant and get horrible service. And I have no problem mentioning it, because I do know how it works. You should NEVER tell a guest no, but explain why they have to wait, or can't have that certain table. About 90% of people will understand and won't get mad and end up complaining. Its all called "Guest Service" and it really isnt hard to do. And if you are having a bad day or whatever, don't take it out on the guest, cause that is who is paying you!!! As long as you are helpful and courteous, they will respond in the same.
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I agree with ya'
Oh yes, I know better, to NEVER say no to a guest, always explain why they are waiting (though it always do not help), and the most important NEVER EVER use wit, sarcasm, or humor towards a guest!
I mean, unless you want to find another job.
You're right being a hostess or any other restaurant worker, which requires multi-tasking and attention to detail, is a definate mismatch for me and lots of my co-workers. But, I can't afford to quit this time of the year.
I hope some day my School newspaper or a clothing store will hire me.
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