Quote:
Originally posted by The1calledTKE
That sounds like insurance not warrenty. Personal damage would not qualify under warrenty. Cingular does not make the phones. The motorola, nokia, ect.. do. Cingular sells the phones to companies like amazon and best buy. Hence they become become in charge of the phones they bought from cingular. Companies make their money from these phones by selling the calling plans and features which Cingular pays for them. So say Amazon or Motorola would be have to deal with it. Now if certain companies have deals with a company like cingular to provide warrenties then I can see that. Best buy, ect ... may use the same warrenty service as cingular or any other company as well.
Usually when someone comes in a retail store they will direct the best buy people to the warrenty number or send them back to best buy or the agent they bought it from. It would not be replaced at the retail store. Most people use the warrenty number now anyways and don't know what company is providing the warrenty.
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Nope, it's a warranty.
And you're right, dropping or water damage is not covered. But, the fact of the matter is unless there is rust damage or a smashed up phone, they can't tell. I took my water damaged phone and dried it out in front of a heater for a few days and rubbed all the metal connecters on the back to make sure they didn't rust.
All other damage that wasn't caused by me like the phone getting bad reception or dropping calls or bad volume or whatever, is definitely covered under warranty.
In fact I replaced my motorola v600 the first time because of water damage and the second time because it was dropping calls. This is the 3rd one I have and I called ATT/Cingular a couple weeks ago and received my replacement the next morning along with a pre-paid stamped box to ship back the old phone in for free.
-Rudey
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