bill highway

FSUZeta · #1 09-10-2007, 05:03 PM

are any of you familiar with bill highway? zta has recently gone with that system of receiving members payments and paying bills. last month i sent in payment for my daughters dues -there is the option to pay in full for the semester or make a monthly payment and i paid in full-and i got an invoice in the mail today that acknowledges that they received the paytment, but they are also billing me for one months dues. i am not impressed!!

33girl · #2 09-10-2007, 05:11 PM

We're getting underway with it. Getting underway with any new sort of billing system is not fun. Hopefully all the bugs will be ironed out soon.

als463 · #3 09-10-2007, 08:35 PM

At Penn State we are now using Bill Highway...Yes, I agree-it can be stupid to an extent...I had the same problem...The way I understand this-and if I'm wrong-please someone correct me....Even if you pay in full you will still get an invoice each month to show it is taken out in installments (Mainly for YOUR records more so than theirs)....So, even if you get the thing asking for more money...that initial payment page that confirmed your payment should have been printed out by you....it doesn't mean you didn't pay when they send you those things...it means they send those out to everyone to show what is being paid for.....I graduated already (May 2007) so, it's something I used for about a year or so...If you have any questions in regards to it...you can probably call them....

cuteASAbug · #4 09-10-2007, 11:30 PM

ASA just started using billhighway recently. I actually have a training manual on it and know a fairly good deal on it. If you have any questions, you can pm me and I'll see if I can look them up.

FSUZeta · #5 09-11-2007, 12:21 PM

thanks to all your responses. our international office emailed me and indeed bill highway still sends a monthly invoice, even if the bill is paid in full-i find that annoying!!

maybe if enough parents complain from enough groups using bill highway they, will change it. fingers crossed!

AnatraAmore · #6 09-18-2007, 10:38 PM

We've been on it for a little more than 2 years... it has come a long way since our NO first enlisted all our chapters in it, but it definitely has a long way to go. They are pretty responsive to parent/student/chapter complaints - we've had success with getting several new options added, so I'd recommend writing them a letter. (or email - which it takes them a few days to answer) As the rep told us one night when we had her troubleshooting - they can't help and make it better if they don't know that people are having issues or unhappy with it.

TSteven · #7 01-28-2008, 08:41 PM

Quote:

Originally Posted by FSUZeta

thanks to all your responses. our international office emailed me and indeed bill highway still sends a monthly invoice, even if the bill is paid in full-i find that annoying!!

maybe if enough parents complain from enough groups using bill highway they, will change it. fingers crossed!

Having never seen them, is it possible these are statements? Many vendors send out monthly statements that look like invoices. Especially when there is a credit on the account. And some vendors may do so even if there is a zero balance and/or no activity.

cntowns98 · #8 01-11-2008, 01:51 PM

I am a new treasurer and need help!! Where can I get a training manual? It would be much appreciated!

Day13 · #9 01-28-2008, 01:00 AM

My chapter uses bill highway and I find it to be just a pain as far as user interface is concerned.

The monthly invoice is new to me though. Somehow we prepay and don't get any more invoices. I know that if your dues are $100/mo. (I wish, but for even numbers lets just say they are) and you pay $200 for 1 month. The next month it will deduct the remaining credit with another invoice.

I believe we have it set up to have a separate payment option for pre pay. You pay one and are done. Maybe the interface is not as bad as I think but I only touch it twice a year.

ZTA zetahunny · #10 01-28-2008, 08:13 PM

I tried for a week to pay my daughter's dues. The system wouldn't recognize her social with 3 various zips (home, dorm. chapter house). It wouldn't recognize her email and our common pw. At this point, I was wonderiong if she quit and didn't tell me. Finally, I found a phone number and we discovered that her email was wrong. Someone else has been getting statements etc. I'm sure the treasurer thought both of us were thick. She kept emailing these simple instructions and we kept saying we couldn't figure it out. I hope it all gets straightened out. I paid using the incorrect email after speaking to them on the phone. I have never seen an invoice or receipt. They are going to an email address that is one letter off.

OPhiAGinger · #11 10-10-2016, 01:52 PM

Any more recent experiences with BillHighway, either from the treasurer's perspective or the payee's perspective?

jenidallas · #12 10-10-2016, 06:19 PM

I can't give the payer or treasurer perspective, but I'm quite familiar with it from a chapter management perspective. What are you seeking to know?

OPhiAGinger · #13 10-10-2016, 07:36 PM

That's a great perspective, too. Did it make chapter management easier or more challenging? What kind of functionality does it provide for chapter management?

KSUViolet06 · #14 10-10-2016, 08:02 PM

I am familiar with it from a chapter management (regional volunteer working with chapters) perspective.

Sigma has been using it since 2009.

I find that most advisors think that it makes management easier.

Deposits are direct to the chapter account, Recruitment Directors/VPs of Recruitment can be issued a prepaid credit card with recruitment budget, rather than waiting to be reimbursed, records are better kept in terms of who still owes what, etc.

AOIILisa · #15 10-11-2016, 09:08 AM

Quote:

Originally Posted by KSUViolet06

I am familiar with it from a chapter management (regional volunteer working with chapters) perspective.

Sigma has been using it since 2009.

I find that most advisors think that it makes management easier.

Deposits are direct to the chapter account, Recruitment Directors/VPs of Recruitment can be issued a prepaid credit card with recruitment budget, rather than waiting to be reimbursed, records are better kept in terms of who still owes what, etc.

Same here, I'm the financial adviser for two chapters and I like BH - I can get in there and run reports to keep track of things and pull information out that I need to work on budgets and various forms as well as approve checks and prepaid card load requests.