Do you request to "hold?"

WCUgirl · #1 10-10-2006, 10:56 AM

If you call to speak to someone, say at a law firm, accounting firm or another professional business office, and if the receptionist informs you he/she is on the phone, do you ask to be placed on hold until they get off their call? Or do you simply leave a message?

MysticCat · #2 10-10-2006, 11:05 AM

Depends on why I'm calling. Usually, I'll leave a message, but if there's some real urgency, I'll hold and perhaps ask the receptionist to let the person I'm calling know that I'm holding.

ETA: I wouldn't wait on hold or ask that the peson I'm calling be told that I'm holding unless the person I'm calling knows me.

AlphaFrog · #3 10-10-2006, 11:10 AM

Telemarketers do, quite a bit. Most of them are instructed never to leave messages, and to get ahold of whoever their lead is, no matter what it takes. I usually answer the phone at my office, and unless the person has informed that they are a contractor, I assume, if they ask to be put on hold, that they are a telemarketer...so they get left on hold until I feel like dealing with them.

Kevin · #4 10-10-2006, 12:00 PM

I do if I know they're bad about returning calls and they're on the other line.

#5 10-10-2006, 12:13 PM

I am with kevin on that one. If there bad at returning their calls i will ask to be put on hold....it beats 1. not getting a return call or 2. phone tag

MysticCat · #6 10-10-2006, 01:38 PM

Quote:

Originally Posted by cutiepatootie

it beats . . . 2. phone tag

For me, it also depends on whether "leaving a message" means the receptionist writing down "Please Call MysticCat" or whether I can leave voice-mail. If I can leave voice-mail and explain why I'm calling, what info I need, etc., then that's great. If it's going to be a written message, then I might want to hold.