Tmobile

[winnieb]

I just want to share my "tmobile is dumb" story...

My bill was due the other day, I call in and paid thru the automated service. I was in the voice prompt hell section-- reading the routing number to my checking account, reading the checking acct number-- and half way thru the account number the system says "thank you, your payment was received and here is your confirmation number"

I hang up, call a tmobile rep and tell them the automated service cut me off and I didn't finish my checking account number. I ask if they can cancel the payment I just made and take a new one. The answer is no, once its in the automated system we can't cancel it. I tell the woman again that it didnt get my correct number.

She tells me I can't pay anything because now the account has a zero balance. Then she tells me wait until the check is returned NSF-- I tell her again, its not a valid checking acct number.
She tells me when the NSF charge comes across my next month bill I can call and attempt to dispute it-- they will consider reversing the charges. I tell her-- i will NOT pay the nsf fee, their system messed up not me. She says she realizes that but I might be able to get the fee refunded though.

I asked again, ":now i cant pay" again i am told no because my balance is at zero. I ask if I will get notification as to the check not being accepted. I am told no we will interrupt your service.

I complain that there is no reason to interrupt my service I am trying to fix their computer error and want to pay (so now we are back to me being unable to pay on a zero balance account) -- so I say "well i guess when the service is cut off I can call and give you the correct checking acct number" She replies "well no, because the check you just gave us will not have cleared and you acct wont be able to accept checks since you are bouncing a check today"

Hello Tmobile-- your system messed up and took half my acct number, w/ no verification system for me to confirm the account number
- i call to pay the bill, you tell me no
- you tell me i will owe an nsf fee for the system error
- you tell me my service will be cut off once the check doesn't clear
- you tell me i can't write a check to restore service
- rep confirms she noted the computer error and it is TMOBILES fault, not mine
This makes no sense to me!!!! Take my damn money, I just want to pay the bill and I will NOT pay the nsf fee and they better note that the bad check was their fault!!!
What a lovely waste of 45 minutes on the phone!!