I was directed to an excellent article about Internet Trolls. It's here. Good information, I think.
He's also written an article about Flame Wars on Message Boards. It's here.
I would have loved for this to show up on the front page of GC, but it didn't really fit into those forums. If the mods want, I guess they can sticky this to the top of the forum (or move it to other forums....whatever).
Trolls and Flame Wars
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