Store's Self Check out

adpialumcsuc · #1 10-27-2003, 07:50 PM

I don't know how many of you have had the same experience but I am getting really frustrated with these "Self Check Out" lanes at stores. I guess it isn't the lanes that bother me but the lack of other lanes open that really bothers me.
I went to Home Depot at lunch today to get some stain and when I went to check I noticed that there was only the self check out lanes open. I don't have any issue using the self check out but I got behind a little old couple that not a clue how to use them. I could tell they were getting frustrated and who knows how long they were standing there before I came up to them. There were 2 Home Depot workers help 2 of the 3 other customers. I asked them if they would like help and tried showing them how to scan their items and pay. They got so frustrated that they left their items behind and walked out of the store. I just don't know where "Customer Service" has gone when we have to do all on our anyway?

Kevin · #2 10-27-2003, 09:01 PM

I can see the problem for the old folks.. but for myself, I love self-checkout.

When I go to the grocery store, it's usually for one or two items. I HATE standing behind people in line that want to get $200 worth of groceries and then take 10 minutes to write a check and show 8 forms of ID.

So you see... self checkout can be a good thing

adpialumcsuc · #3 10-27-2003, 09:05 PM

Quote:

Originally posted by ktsnake
I can see the problem for the old folks.. but for myself, I love self-checkout.

When I go to the grocery store, it's usually for one or two items. I HATE standing behind people in line that want to get $200 worth of groceries and then take 10 minutes to write a check and show 8 forms of ID.

So you see... self checkout can be a good thing

I think it is a good thing also (for the same reasons) but when there is the only one lane open it becomes more of a hassle because there is no one to help them out if there is a problem. I like it when you have the choice of which one you want.

breathesgelatin · #4 10-27-2003, 09:06 PM

Self-checkout is the best!!

smiley21 · #5 10-27-2003, 09:34 PM

maybe it works when you have one or two items. other than that, i think self check out is annoying.

texas*princess · #6 10-27-2003, 10:11 PM

I've seen many stores with the self-check out available, and in every one of those stores, there is a customer service person always nearby (usually behind what looks like a podium) and they have always been quick to help people who look like they were struggling with the self-check out lanes.

I can definitely see how self-check out can be a problem though

AOcutiePi2002 · #7 10-27-2003, 10:15 PM

the self-check out things are kinda cool, especially if you don't want to wait in line.....

~Lacey

AGDee · #8 10-27-2003, 10:28 PM

It all started with self serve gas. Except, with self serve gas you got a DISCOUNT if you pumped it yourself. I refuse to bag my groceries and I refuse to use the Self Check Out because I am paying people's salaries in the overhead when I'm paying for my groceries. They should give you at least a 10% discount if you're doing all the work yourself (probably more like 25%). You pay the same whether you do it all yourself or whether you have a cashier and a bagger.. so go with the bagger and cashier. Besides, those lanes are going to put people out of jobs with no lower cost for the products. Eventually, we'll only have self serve and our lives will just be filled with more work. There was a time when they delivered the groceries to your house or at least loaded your car!

It's one of my pet peeves...

Dee

KillarneyRose · #9 10-27-2003, 10:32 PM

I tried the self-serve checkout at BJ's Wholesale Club one time and I'll never do it again. I heaved a 40 pound bag of Kibbles and Chunks onto the belt and it got snagged on something sharpand ripped open. So 40 pounds of dogfood spilled out all over the counter! Clean-up on aisle 4!

angelic1 · #10 10-27-2003, 10:54 PM

I like them as well.. as long as you know how to use them and have only a few items. THey arent good to go if you are going to need assistance.

I have a funny story though about one.. well this was when I first remembered seeing them in kroger. I guess these kids thought that they could get away with buying beer under age in this line since there was no one there to check their IDs.. well werent they surprised when the person standing three feet away at that podium asked for it.. they just dropped the beer on the floor and ran out.. well it was funny to see at least for everyone else standing there ...

AchtungBaby80 · #11 10-28-2003, 12:26 AM

Quote:

Originally posted by KillarneyRose
I tried the self-serve checkout at BJ's Wholesale Club one time and I'll never do it again. I heaved a 40 pound bag of Kibbles and Chunks onto the belt and it got snagged on something sharpand ripped open. So 40 pounds of dogfood spilled out all over the counter! Clean-up on aisle 4!

See, they're evil! I do not like them. At all. I can go into the plethora of reasons why, but I think AGDee said it pretty well.

Tom Earp · #12 10-28-2003, 12:29 AM

Aha, self check out! Great for thieves!

Hey, lets cut back personell, go to self check out

Hell if K-Fart and Wally World dont have enuff idiots trying to work with money!

honeychile · #13 10-28-2003, 12:33 AM

While I don't mind self-checkout, I can't help but wonder how many people will lose their jobs eventually to these. Also, since I use my "official Farm Aid canvas shopping bags" I get a discount - but the checker has to key in the code to give it to me. I end up not using them as much.

33girl · #14 10-28-2003, 12:51 AM

Self checkout rocks my world. I get really really sick of cashiers who don't know how to bag groceries and give me 4 bags for 5 items. When I say all in one bag, I am the customer and I am right, so do it - don't give me a stupid look. Self checkout prevents this.

The Giant Eagles that have them always have a "monitor" standing nearby. I don't know why in the world you would have a self checkout at a Home Depot though considering the wood & such might not have a bar code on it.

As far as people losing their jobs, some of the GE cashiers are so surly and incompetent they deserve to. I don't want to carry on a conversation for 15 minutes, but I at least expect you to give me a hello or tell me the total out loud!

Hootie · #15 10-28-2003, 01:17 AM

I just love going thru the SELF CHECK-OUT and the person before you has like NO ROOM on the tiny counter for their items and then proceeds to spill them all over the floor...thus causing even more of a hold up.

Seriously....get a cart OR go through the OTHER check out lanes.

But I do notice with these self-check out lanes there is a lack of cashiers anymore