My husband and I financed a car through Wells Fargo Auto Finance. We've been trying to pay it off early by making extra payments. We're currently down to owing under $4,000. In March we sent them a payment of $2,200. We had called them and they had given us a special address to send the extra payments to, because they were principal only. So we followed their instructions and sent in the extra money. Two weeks went by, and the checks (one from my personal account and one from our joint account totaling the $2200) cashed. But they had still not been credited to our Wells Fargo account. We got in touch with our bank, and they ran the checks and saw that they were in fact put into Wells Fargo's account. They sent us copies of the checks, and the information we needed to prove that the money was deposited.
We've called Wells Fargo several times, and nothing has been done. We faxed them the info from our bank over six weeks ago. We have Pre-paid legal, and they sent a letter to Wells Fargo over a month ago. Still not credited to my account.
I'll admit we were wrong for not writing the account number on the checks. (We had it on a letter sent with the checks saying that we wanted the money applied to the principal only). but what else can we do? I suppose we will have to file a lawsuit??
I'm so frustrated!! Has anyone been through this?
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“All his life he tried to be a good person. Many times, however, he failed.
For after all, he was only human. He wasn't a dog.”
― Charles M. Schultz
Warning: The above post may be dripping in sarcasm and full of smartassedness.
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