Ever Experienced This?!?!

[MINDMYOWN]

I wasn't going to send this out - but I am so angry and hurt, that I can spit p*ss and maybe my story will help people be more careful when they purchase an item!! I went to a MAJOR department store Tuesday, the 18th, to purchase a laptop computer; becuase I've had such a good reputation with this major company, I didn't think that anything could be wrong. I got home at around 10:00 p.m. and when I opened the box, I found a used-broke down computer. I went the next day to return it and was told by the manager and the store manager that I could not return the item. The store manager stood there and said that "they" meaining the company, did not sell me the computer! I could not - still can't - believe this!!
I am, literally being accused of fraud......of course they didn't say this.....because I opened the box. I told them how would I know what was in the box, if I didn't open it?? Neither of them had an answer to this. The Lost Prevention Security - or whatever he was, said that this has happened before and I am like this is something that you need to deal with within your comapny.
Ladies, (and gentlemen if you are reading) I honestly don't know what to do. I mean this is a HUGE COMPANY, where my word is against theirs and my dignity is in question - which really p*sses me off. I wrote the B.B.B., the Consumer Services department, the attorney generals office, wrote to the CEO of the company and I went to a lawyer this past Saturday. All he, the lawyer, could say was that they would have to come after me for payment because I placed a stop payment on the check that I wrote. This means, phone calls, letters, collection agencies, and eventually a lawsuit against me. My credit is not in tip-top shape and this is going to ruin it BIG-TIME.
I am very hurt right now and I am very, very angry. I don't want to play the race card because I am an A.A. woman and the Store manager and floor manager were white and the security person is black, but still, I definitely feel that they saw this black woman trying to defraud them.
I just wanted the computer that was advertised in the paper or credit my account, which I placed $200.00 on the charge card and the $1,000 + by a check. I don't know what will happen, but ladies and gentleman, when you buy an item now, I don't care if it is small as an ant or big as a house, make that personnel open the package before you leave. If some of you were already doing this great, but I am under the impression that if you have a receipt and didn't get what you paid for, returning it should not be a problem.
Like I've said, I have been shopping at this store for over 10 years, bought my mom a washing machine from this company, t.v's, phones and never had this happen to me where my character is being questioned. I SINCERELY - DEEP DOWN IN MY HEART - hope that non of you never experience this because it's just little me versus this conglomerate!!!