GLO Jewellery

Taualumna · #1 07-25-2004, 09:49 PM

I just lost a pearl from a ring I bought at Convention. Trouble is, I bought it off the display, and was given a discount for that. Do you think a warranty still applies? Should I contact Burr, Patterson & Auld in the morning? Thanks

AGDee · #2 07-25-2004, 10:06 PM

Definitely contact Burr Patt

Shima-Mizu · #3 07-25-2004, 10:12 PM

They're really good with customer service, I'm sure they'll work things out for you with the ring.

honeychile · #4 07-25-2004, 10:37 PM

Most definitely get in touch with the company. The very worst thing they could tell you is that you bought it "as is". And, as member of a sorority, they know that you will tell everyone far and wide that Burr, Patterson & Auld does not stand by their products!

You're in a win-win situation!

AOIIsilver · #5 07-26-2004, 07:09 AM

Good grief! Already lost a pearl?
<sad face>
Silver

Taualumna · #6 07-26-2004, 11:35 AM

Update: I called Burr Patt today, and they said that they're going to reset it for me. However, it'll take a few weeks because of all the conventions that are going on. I'm going to think about it before sending it back.

Tom Earp · #7 07-26-2004, 02:41 PM

If it is a seed pearl, going to a Jeweler locally will cost a bunch.

If they agree, then send back to them.

At a jeweler, it can cost @35 and up.

I wish LXA had Burr Pat Back. Masters of Design are not near as good!

Do you have a web site or phone number for them?????????