problem with an online company

[SOPi_Jawbreaker]

Hi everyone, I'm new to the boards. I wasn't really sure where to post this but "Greek Life" seemed like a good place. I recently ordered some t-shirts for my lil sis from www.greekloft.com. When I called to place the order, the salesman told me that it would be here by the beginning of last week. I was estastic because our girls were crossing this past Sunday. Well, by the middle of last week, the shirts still hadn't arrived. I called again and got the same salesman who said that he had not realized the style of shirts that I had ordered were on back-order. He said that they would be going out the next day and would arrive by the beginning of this week. They still have not arrived yet. I've been trying to call several times yesterday and today and their phone is off the hook. I've emailed the company and have not gotten a response yet. I guess my question is have any of you ordered from this company before and are they usually pretty good and I've just run into some bad luck or is this company really shady and I should report them to the Better Business Bureau? Thanks and sorry for the long@$$ post.

[GPhiLlama]

I'm not the only one, then?

I ordered a paddle from them, express ordered, early November so I could have it for initiation.

It didn't come until January. My dad had made several inquiries that were never answered.

[SOPi_Jawbreaker]

Aww, man.

[mommag2]

Originally posted by SOPi_Jawbreaker
I should report them to the Better Business Bureau? Thanks and sorry for the long@$$ post.

Looks like you're going to be making that call. Sorry that you've had a bad experience with a greek apparrel site.

[WCUgirl]

I ordered some stuff from them in October. After sending 2 emails (which I saved for proof), I called them on March 17 (I documented it) and they apologized and told me my items would be shipped the next day.

Still haven't received my order from October. You can contact the BBB but I think several people already have...

ETA: I also had the problem with contacting them via phone. I called once and it said the phone # was disconnected. When I called back in March, it rang through to their home phone, and this guy picked up and spoke with me about my order. He offered me a credit, but I told him I was still interested in the merchandise (stupid me!) after he promised it wouldn't be any problem in getting it out.

[SOPi_Jawbreaker]

Unfortunately, I paid by check because I was paranoid about having my credit card number stolen, which has happened to my mom. Now I wish that I had used my credit card, so I could have the credit card company resolve this for me.

[Sistermadly]

You could try going to your bank with documentation proving your end of the argument, and maybe you'll have luck.

It's too bad they're such a sucky company - they have some of the best looking greek stuff out there.

[XOMichelle]

Thanks for letting us know we shoud never use greekloft.com!!!

[TriSigma4Life]

Glad to know I'm not the only one!!!!!!


I placed an order in December and still haven't received anything. After 2 phone calls and a bunch of emails promising my order being "shipped out later this week", I finally sent an email telling them I'd like to cancel the order. Never heard anything back from them after that, but my credit card has never been charged.

And the guy kept telling me the company they use was on back-order from Christmas, and that's understandable, but I kept wondering if anyone else was having this much of a problem with GreekLoft.com as well.

[WCUgirl]

I used a debit card to pay...I know the charges went through like 2 or 3 days after I placed my order (in October!).

[ASTDD2002]

A bunch of my girls have had the same problem, but with GreekRho.com, which was owned by our national president (or something like that). They never got their items or their money back. You have to be really careful about online stores, I stick with JoeToga.com and Greek101.com, because myself and other have used both of them, and we know that they will deliver when they say they will.

[Lady Pi Phi]

Greek Gifts Etc. is another good site.

I ahve ordered a couple things from them and I have never had a problem.

[AEPhiSierra]

that really sucks about greekloft.com, they have such cute stuff too!

[SOPi_Jawbreaker]

Thanks. Now I know where to order from for next time.

[Measi]

Can anyone recommend a good site for buying plus-sized shirts? I (and some of my fellow sisters) are a bit... rubenesque.. for the normal sized tees and sweatshirts, and would love to find a place that we could purchase them.

~ Mel.