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  #1  
Old 08-16-2000, 08:59 AM
PinkCashmere PinkCashmere is offline
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Question Scruples #4 - Beauty Shop

Situation: You make an appointment at the beauty salon and for the first couple of appointments you are treated very well. Your appointment is for 9 a.m. and you are seen at 9a.m. and you are finished up in a short period of time. The customer service is wonderful and everyone is making sure that you have what you need. However, the next couple of appointments that you make for the salon you don't fair so well. Your appointment is at 9a.m. but you are not seen until 11:30 or 12:00 and then you are shampooed and you have to sit for another long period of time. No one cares if you are o.k. and you are basically ignored until you are called to the stylist's chair. Your wait went from 1-2 hours the first couple of appointments to over 5 hours the following appointments.

Question: Do you fire your hair stylist and go to another? Do you put up with the poor service and long wait because your stylist hooks up your hair everytime? Do you say something to the salon owner about the service?
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  #2  
Old 08-16-2000, 09:20 AM
Blessed1 Blessed1 is offline
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Well....

That is an interesting situation...I think that if the total time to get my hair done went from 1-2 hours to 5+... ...well, you get the point. I think that if service is that bad, it definitely warrants looking into a new hairdresser. That type of behavior certainly doesn't encourage people to want to continue to patronize you. I think sometimes hairdressers power trip and think that their clients think that they have no other choice and will continue to come to them anyway. I say, ask around....find someone (like a family member or friend)who always has their hair done nicely and ask them where they get their hair done. Or be like me, and only patronize your cousin who is a cosmetologist also!!
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  #3  
Old 08-16-2000, 10:25 AM
AKAtude AKAtude is offline
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I'm always in and out of the hair salon in two hours, but I refuse to spend more than three hours in any salon. So, if I had to wait somewhere around five hours I know I would be gone (unless there was a valid reason). One of the things I like about my cosmetologist is that he schedules his customers at least 30-45 minutes apart so everyone gets enough attention.

The thing I dislike is when some customers think they can just walk in or call and ask to be "squeezed in" because they don't have an appointment. My cosmetologist will politely tell them "no".

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  #4  
Old 08-16-2000, 11:41 AM
nikki25 nikki25 is offline
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I remember settling for less than quality customer service while in undergrad..because in the Hampton Roads (VA) area..this was the BEST salon to go to if you wanted healthy hair.

Now that I am out of there...I haven't had to tolerate un-professional stylists. I still go to a healthy hair emphasis salon where I live, but now I'm dealing with a professional. Professionals are well established and aren't money hungry. They know what they are there for--customer service and seek to cater to the type of clientele who can appreciate that.

If you aren't dealing with a professional hair stylist, and you have a choice of other quality stylists, I would begin the search for one who is more suited to meet your healthy hair needs.
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  #5  
Old 08-16-2000, 02:36 PM
ZChi4Life ZChi4Life is offline
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This situation has happened to me and let's just say I don't go to that place anymore! I hate wasting my day like that ! For a long period of time (it was in high school) I didn't go to a salon to get my hair done cuz I hated to wait. My sister would perm my hair or whatever for me. But I then my sister got too busy w/ other things to do my hair so I had to go back to the salons. At first, I still encountered the long waits and it pissed me off of course. But then I realized that it was just ridiculous to continue w/ these people even though they did my hair well. So I started "shopping" around until I found a good place! I'd try a place for a few months at a time to see if the service dropped off as time went on. Eventually, it paid off and I did find a good stylist. I love her! She's quick, inexpensive and she hooks it up every time!

[This message has been edited by ZChi4Life (edited August 16, 2000).]
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  #6  
Old 08-16-2000, 05:40 PM
PinkCashmere PinkCashmere is offline
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I personally don't have time to just sit in someone's shop for hours. That's a waste of productive time. Anyway, I have done it in the past when I was in school and now that I am out I choose not to do it again. What's up with the stylists who hold personal telephone conversations, gossip, or eat while doing someone's hair? It's very unprofessional. I now choose to go to more professional establishments where customer service matters as much as the results of your hair.

Soror Akatude, I feel you on the clients who want to "squeezed in". What's up with that? If I have made my appointment and made sure that I arrive on time (even earlier) I can't even see my stylist "squeezing" someone in before me. I would get up and walk out!!

Here is one way that stylists try to get over. They will take you back and shampoo you and put conditioner on and make you wait. They wet your hair so that you won't go anywhere. There will be about 4-5 women sitting around with wet hair. The wait could be so long that your hair will air dry and have to be sprayed wet again!
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  #7  
Old 08-16-2000, 06:12 PM
Caramelattsu Caramelattsu is offline
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Pink Cashmere: Are you from Atlanta? That was the Scruples question today on the Frank Ski morning show. I was in the car so I couldn't call in and answer, but I have a lot to say about this topic.

Yes I am one of the unfortunate ones that have to wait around for my hairdresser.
She keeps there so long because I have been going there for a lanog time.(Try all my life, she is my mother's best friend) I guess I could try to find another hairdresser but who else would negociate (sp ???) prices like she do. Sometimes I could even work off my hair debts by washing heads if she is too busy.(Talk about job that sucks. ) But I just can't afford to pay for getting my own hair did. (TOO getto right!) But she does hair well, and will hook you up with the bomb style.

I think why people like me go through all this mess for a hairdo is loyalty. I know that it would be hard for me to switch stylist because she know my hair. If I switch I might get someone that gets me out of the shop but has me looking like Medusa on a bad hair day!

I guess until people like me get up some nerve and stand up for our time we will waste 10, 20, maybe 30 years of our life waiting to have that tight, tight 'do.

[This message has been edited by Caramelattsu (edited August 16, 2000).]
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  #8  
Old 08-17-2000, 12:13 AM
Sexy Mocha Sexy Mocha is offline
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I would definitely find another hair stylist, I don't care how good she "hooks up" my hair.
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  #9  
Old 08-17-2000, 10:15 AM
PinkCashmere PinkCashmere is offline
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Caramelattsu, yes I listen to the morning show. I posted in one of the other Scruples posts that I thought the radio station's scruples questions were very interesting and would post them to get discussions from my sorors, sisterfriends, and the fellas.
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  #10  
Old 08-17-2000, 08:41 PM
Ali1976 Ali1976 is offline
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My appointment is at 9a.m. and I am not seen until 11:30-12? At 10:15a.m. I would have BEEN GONE! lol
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  #11  
Old 08-18-2000, 12:58 AM
AsianMoon AsianMoon is offline
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I think you all have hit it...PROFESSIONAL is the key word. I grew up in a city that only had one upscale salon for ethnic hair and so people put up w/ the unprofessionalism...the owner was trippin' y'all! He would stroll in for his first appt. two hours late! And of course that would back him up all day. When I moved to Atlanta there were so many salons to choose from and my hairdresser was the bomb! He always got me in and out. If I hadn't been in in a couple of weeks because I was a broke college student, he would call me and make me come in anyways on him because he didn't want me falling off. He even flew nine hundred miles to do my hair for my wedding!!! Now that's service! Even though I don't live there anymore we still stay in touch.
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  #12  
Old 08-18-2000, 02:59 PM
pink desire 13 pink desire 13 is offline
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I have always had very punctual hari stylists. The are very considerate of my needs and wants. If I was in your shoes I would difinitely find a NEW hair stylists because 5 hours in a shop every other week is crazy.
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  #13  
Old 07-05-2003, 04:23 PM
Steeltrap Steeltrap is offline
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TTT/related topic

Now this is a VERY old thread, but it was closest to the following. This story is from the Los Angeles Times and was written by a mentor of mine.


--------------------------------------------------------------------------------
http://www.calendarlive.com/cl-et-pollard5jul05.story
CULTURE
Style videos could start a new wave of good hair days
Promotional programs will be distributed to 10,000 black salons nationwide.
By Gayle Pollard-Terry
Times Staff Writer

July 5 2003

Gloria Requena flips through a magazine, doing what comes naturally at most black hair salons:

Waiting.

"I went one place one time and I had to be there for six hours. You have to have patience for that," she says. "I was going home at 2 o'clock in the morning." She quit that place for Phaze II, just outside the Baldwin Hills-Crenshaw Mall, where she has never waited as long.

But on a recent Saturday, in anticipation of getting her hair colored before going on vacation, the Culver City child-care worker, 47, is killing time.

She glances up at the TV.

Puts down her magazine.

Moves closer.

On the screen, a model flounces down a mirrored runway. Tucking her thumb in the top of her low-slung black leather Daisy Dukes, she tugs them even lower, revealing a mile of midriff between the black leather short shorts and a ruffled, high-collared print blouse.

As she struts in shiny, thigh-high boots, the rapper Lil' Kim sings in the background about a "black Barbie dressed in Bulgari."

The latest styles from Baby Phat own Requena's attention.

"I like this. It shows what's in fashion," she says. "I'm watching it because my daughter is a fashion lover."

She can't see this at home.

No one can.

This is Hair-TV.

Actually, it's UBC-TV, an "Access Hollywood"-style promotional program with plenty of black faces in the mix. Launched this week, it will be distributed via monthly videotapes to the Urban Beauty Collective, a network of 10,000 black salons and barbershops across the country.

Creator and executive producer Ava DuVernay, who owns a boutique public relations agency that bears her name, came up with the concept. She then pitched it to clients, movie studios, record labels and others.

The premiere edition leads with a behind-the-scenes look at "Sinbad: Legend of the Seven Seas," supplied by DreamWorks Pictures. Warner Bros. Home Video and the producers of the celebrity-heavy syndicated television show "nContrast" were also happy to pay to play before a captive urban audience.

UBC-TV is distributed free. But it's not available just anywhere.

"It's invitation only," says DuVernay, who depended on research and word-of-mouth to identify stylists, barbers and salons "with an edgy sensibility" in the top 16 urban markets.

"I can tell you some of the hottest areas," she says. "In New York, definitely Brooklyn. There are a couple of streets that are 99% black and that have 27 salons and barbershops on one street. In Los Angeles, Crenshaw [Boulevard] is comparable. There are 30 salons and barbershops along the stretch of Crenshaw from Wilshire to the 105 [Freeway]. Carson, right now, is really hot; two salons in particular. Charlotte, N.C., is very hot with hair, as is New Orleans. There's a lot of trendsetting going on. It used to be Atlanta."

The idea came to her while she was getting her hair done.

"I was sitting in the salon. I was on my third hour. I'd read all the Jet magazines, read all the Honeys, read all of the Essences. I'd already bought some silver earrings from someone who came in," she says, referring to the usual parade of vendors hawking cake, lunches, jewelry, clothing, CDs and videotapes.

"I started thinking, 'Can't we make use of this time somehow?' "

Her twists take hours.

"With our culture, we don't just do washing and blow-drying," explains her stylist, Karen Butler, 33, the manager of Phaze II, where UBC-TV was tested. "We may do braiding, twisting, weaving, cuts and colors. There are so many different styles. Sometimes you get stuck here."

Because DuVernay has no backers, she approves everything on the program.

"We're responsible for the content in the salon," she says. "A mother could easily take her son in there to get a haircut. There could be a Christian woman who doesn't appreciate violence." She turned down an alcohol company that "literally wanted to have someone swigging a bottle."

She also put the "Sinbad" story at the top of the tape.

African Americans "like things other than vehicles that star black people," she says. "We watch everything. We watch 'Friends.' We watch 'ER.' We go to see 'Finding Nemo' just like anybody else.... It could have been really easy for [DreamWorks] to say, 'Well, we don't have a black lead in this,' but they were trying to reach black parents just as well as white parents."

The debut tape closes with rapper DMX pumping it up in a music video, included on the DVD of "Cradle 2 the Grave," the movie he starred in with martial arts expert Jet Li. DuVernay's agency put together a segment on the film.

"Warner Bros. gave us all their raw elements, the behind-the-scenes footage that was uncut," she says. "We specifically put a lot of behind-the-scenes and action stunts on it." Just for the guys.

Her team also cut the four-minute showcase on "nContrast" from highlights that included the Baby Phat fashion show.

"Women are checking it for the clothes and the gear," DuVernay says. "Brothers are checking it for the women."

While getting her hair cut, Lanarda Westfield, 41 and a data entry clerk, stares up at Beyoncé — her long, honey-blond hair flowing well past her shoulders in a curvaceous pageboy à la Lauren Bacall — in a Pepsi ad. "I like the way she keeps her hair," she says. The ad, part of the "nContrast" promotion, runs twice.

At a bank of dryers, several women gossip about R. Kelly, the R&B singer indicted on 21 counts of child pornography.

"Everybody has an opinion," chimes in stylist Resa Henry, 33, who is working on the shoulder-length hair of Shaneika Pierce, 26, a customer service manager from Inglewood.

"The boy needs Jesus," Carol Shields, 49, a preschool teacher from West L.A., says to her longtime friend Mitzi Guillory, 53, a medical biller who lives in Jefferson Park.

They are waiting for Andre Meadows, "fortysomething," who has done hair off and on for 20 years.

His and every other head there looks up when a group photo of the Phaze II stylists appears on the screen. A different shop will be featured on UBC-TV every month. "It's a great idea," he says. "You get to see people in different states, and people get to see us."

While they wait.



Copyright 2003 Los Angeles Times
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  #14  
Old 07-06-2003, 04:08 PM
Diva_01 Diva_01 is offline
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Well... I have two stylists, one in Cincinnati, and one in Toledo. My stylist in Toledo has been doing it since high school, and yes, sometimes she makes me wait. But, I have NEVER found anyone who makes my hair grow like she does. No one, and she does negotiate prices with me as well. But I have told her this, and it is a joke between us, so she now tells me what days that she has the least amount of clients, and it helps to be the first or second client of the day. If you are, they have no one to juggle you with, and it's usually too early for stragglers to come in. I usually get my hair done at 8 or 9, and am out by noon or 1, depending on what kind of style I'm getting. My hair is so thick and long, it takes forever to dry. My stylist in Cincinnati books well, so I have never been in there for over three hours, even if he is late. That's my suggestion, if you really like her...
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Old 07-07-2003, 09:11 AM
Conskeeted7 Conskeeted7 is offline
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Diva_01: I'm interested to find out what salon you go to in Toledo, if you don't mind.

Personally, finding a hair salon that styles my hair to my liking on a consistent basis is tough. However, enough is enough. If my appointment is for 9, that means that I plan to be out by noon and have probably scheduled activities for that time. So, it is unfair for the stylist to assume that I can just sit around all day and don't have anything better to do. I might only have a 3 hour window and if it takes 2 hours to get shampooed, I'm not going to make it. That is really inconsiderate of the stylist.

It's unfortunate because a good stylist who really knows your hair can be hard to replace, but my time is not to be wasted.
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