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If you watch the show -- you see that a lot of people admit to being offended at first, but as the makeover goes along, they realize that they do look and feel much better about themselves and are ashamed that they allowed themselves to look so unkempt for so long. Most of them are really glad that it happened, even if they were kind of offended at first.
I think it depends on your friend, though. You know her better than we do, and if she's especially sensitive, I wouldn't do it. But if she's more laid-back, has a good sense of humor about most things, or admits straight-out that her sense of style is lacking, I say go for it.
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