I can't remember the last time I rented from Blockbuster. I have no free time - when would I watch a movie?
A few years back, I rented something from Blockbuster and dropped it off through the return slot on the morning it was due back. A few days later, I went in to rent a movie and was informed that I had returned the other thing after noon and therefore owed a late fee. It had been logged into their system as returned at around12:30pm. Where was I at the time... at work,
sixty miles away! 
It turned out that the person who logged the returns that day was quitting and was bitter, so she just waited until the afternoon so everyone would get hit with late fees. They refunded my fee, but I never went back...