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Check up on the companies on consumer report or some such.
I checked them all out before I started planning our trip last year and student city was very well rated. The only negative I have with them was that they tried to book our flight from Houston to Pittsburgh 24 hours apart from when we arrived to our take-off. All it took was a little convincing and they put us (at least my group) on a flight that left at the same time only a day earlier.
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