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Originally posted by USFSDTAlum
If Mohammed is in India, barely able to speak or understand English, maybe his intentions were not to be mean, but yet that he is very confused by native English speakers.
I have dealt with several companies that outsource their Customer Service, often to India or other geographically similar countries and have experienced very similar behavior. I believe it stems from extreme confusion more then an effort to be malicious.
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That could very well be the situation, only when I asked to speak with his supervisor, he shouldn't have told me that they were all busy and to call back. There was no misunderstanding there. That was just horrible customer service and that's what angered me.
And after being hung up on, calling them back, and getting Mohammed AGAIN, Mohammed was speechless when he realized it was me. Sounds kinda fishy. Perhaps it's because I was hung up on intentionally!
Quote:
Originally posted by PhiPsiRuss
Whether or not they currently outsource has no bearing on how she was treated, or what Sony's corporate culture is like.
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Thank you, my friend.